Sr. Dealer Journey Strategy Associate

WHAT YOU WILL BRING TO THE ROLE

• 46 years of experience in customer experience dealer experience business analysis program support research operations or a related field.

• Experience supporting cross-functional initiatives and analyzing customer dealer operational or experience-related data.

• Experience developing reports dashboards presentations and stakeholder communications.

• Automotive financial services dealer operations digital products journey mapping or feedback program experience preferred.

• Bachelors degree in Business Marketing Communications Finance User Experience Information Systems or a related field (or equivalent experience).

• Knowledge of customer/dealer experience principles journey mapping feedback programs and process improvement methodologies.

WE TAKE CARE OF OUR PEOPLE

At HCA our people drive our success. Thats why we offer a competitive rewards package that supports your health financial future and overall wellbeingat work and beyond.

Benefits Highlights

• Hybrid flexibility 4 days in office 1 day remote

• Vehicle perks monthly vehicle allowance plus purchase and lease discounts

• Comprehensive health coverage medical dental and vision plans

• Employer-funded HSA contributions to help reduce healthcare costs

• 401(k) with company match and immediate vesting from day one

• 100% company-paid life and disability insurance

• Wellbeing benefits including fitness and health resources

• Leadership programs and career development that support continuous learning

• Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrivepersonally and professionally.

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture visit our careers page.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse inclusive and respectful workplacebecause we believe diversity builds stronger teams. We comply with all applicable federal state and local equal employment opportunity laws and do not discriminate on the basis of race religion or creed color national origin ancestry caste citizenship sex or gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression age disability medical condition genetic information marital status family care or medical leave status military or veteran status political affiliation or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance Genesis Finance and Kia Finance we deliver innovative financing leasing and insurance solutions to more than 3 million customers and businesses nationwide.

Were a company driven by growth innovation and people. At HCA youll find opportunities to build new skills expand your career and make a real impactwhile working in a diverse inclusive and valuesdriven environment. Were proud to support our communities through volunteerism philanthropy and engaged Employee Resource Groups.

If youre looking for a fastpaced collaborative workplace where your ideas matter join us as we lead the future of financing freedom of movement. Apply today.

WHAT YOU WILL DO

The Sr. Dealer Journey Strategy Associate supports dealer experience initiatives across digital and non-digital channels by analyzing dealer feedback and experience data documenting dealer journeys and coordinating improvement activities. This role works with business product UX analytics sales service and technology teams to identify experience gaps develop practical recommendations and support implementation reporting and adoption activities.

HOW YOU WILL MAKE AN IMPACT

• Voice of Dealer & Research Support

  • Gather analyze and synthesize dealer feedback survey results complaints and market research to identify insights and improvement opportunities.

  • Develop recommendations maintain dealer personas and support Voice of Dealer programs and reporting.

• Journey Mapping & Experience Improvement

  • Support dealer journey mapping activities and document current-state future-state and experience improvement opportunities.

  • Partner with business teams to incorporate dealer experience requirements into solutions and measure the impact of implemented changes.

• Data Analytics & Performance Reporting

  • Analyze dealer operational and experience data to identify trends risks and opportunities.

  • Develop dashboards scorecards reports and executive-ready presentations to support decision-making and performance tracking.

• Program Coordination Governance & Adoption

  • Coordinate dealer experience initiatives governance activities stakeholder meetings and roadmap deliverables.

  • Track milestones risks dependencies action items and implementation progress while supporting adoption and change management activities.

• Cross-Functional Collaboration & Operational Support

  • Partner with product UX analytics sales service technology and OEM teams to support dealer experience initiatives.

  • Gather requirements provide dealer insights and recommend opportunities for process and program improvement.

Required Experience:

Senior IC