Patient Service Coordinator-PRN

Medical Office Assistant - Call CenterAs the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.The Medical Office Assistant - Call Center handles inbound and outbound calls. Their responsibility is to respond to incoming calls from patients to register and schedule patients for appointments at the Family Medicine Clinic.Key Result Areas (KRAs)Answer incoming calls from patients.Assists with scheduling patientsServes as a resource and provides direction to patientsCompleting call notes and call reports as necessary and updating them in the EHR.Adheres to the policies and procedures of University Clinical HealthPerforms other duties as assignedCore Competencies:Adheres to the policies and procedures of University Clinical HealthDemonstrates a strong commitment to the mission and values of the organizationExceptional communication skillsExcellent telephone etiquetteKnowledge of medical terminologyAnalytic skills to accomplish outreach calls and coordination/prioritization of tasksRequirementsEducation & Experience:Minimum of a high school diploma is requiredMinimum of 1+ years experience working in a call center preferredUnderstanding of medical insurances preferred