Customer Service Representative - Home Services
Peakzi
Job Description
Job Description
Customer Service Representative Denver Metro Area | Full-Time
A Top-Rated Local Shop. The First Voice Customers Trust.
We're a well-established, locally owned residential electrical company in the Denver Metro area with a 4.9-star reputation across more than 1,180 reviews, and our front office is a big reason why. We're looking for a sharp, warm Customer Service Representative who loves taking care of people, keeps the day running smoothly, and wants to grow with a company that invests in its team.
You'll be the first voice customers hear and the person who turns a phone call into a great experience.
What's In It For You
- Full-time, year-round role with a supportive team and a real path to team lead
- Full benefits package
- Ongoing training and development
- A 4.9-star company where the office is genuinely valued, not an afterthought
- Work that matters: you keep technicians busy and customers happy
What You'll Do
- Answer incoming calls warmly and professionally, making a great first impression every time
- Book service calls and keep the dispatch board running efficiently
- Keep customers updated on arrival windows and reschedule with care when plans change
- Follow up with membership customers and keep the schedule full
- Coordinate with field technicians, debrief after each call, and confirm payment
- Build simple reports and find ways to make the department run smoother
What You Bring
- Strong customer service instincts and a genuinely friendly, professional phone presence
- Clear written and verbal communication
- A reliable, organized self-starter who's flexible with the day's demands
- Comfortable working independently and as part of a team
- Solid computer skills (Microsoft Excel, Word, and PowerPoint)
- High school diploma or GED required; associate degree a plus
- Bilingual a plus
- Experience with ServiceTitan or similar scheduling software a plus
Ready to be the heartbeat of a top-rated local team? Apply today. We move quickly for the right person.
Equal Opportunity Employer and drug-free workplace.
Vacancy posted 26 days ago
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