Service Center Client Manager Remote- US

ABOUT US

bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients.

WHAT YOU’LL DO

The Service Center Client Manager (SCCM) serves as a strategic leader and trusted advisor responsible for delivering exceptional client experiences and building strong, lasting partnerships. Acting as the primary point of contact for a portfolio of clients, this role champions client needs, drives process improvements, and ensures Service Center performance meets and exceeds expectations. The SCCM collaborates cross-functionally with Operations, Quality, Training, Sales, Client Services, and Implementation teams to translate client feedback into actionable solutions. This role plays a critical part in resolving challenges, supporting successful client launches, and maintaining service excellence during high-impact periods such as Annual Enrollment. WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions) Client Relationship Management & Strategy Serve as the primary point of contact and strategic partner for assigned clients. Build and maintain strong relationships, ensuring client goals and service expectations are consistently exceeded. Lead proactive client meetings to review performance, identify opportunities, and align on strategic initiatives. Process Improvement & Performance Optimization Analyze service trends and root causes to identify areas for improvement. Develop and implement high-impact process improvements that enhance operational efficiency and client satisfaction. Use data insights to drive continuous improvement and inform decision-making. Cross-Functional Collaboration Partner with internal teams including Operations, Quality, Training, Sales, Client Services, and Implementation to enhance service delivery. Support the development of training materials, tools, and resources to empower Service Center teams. Ensure alignment between client expectations and internal execution. Client Implementation & Sales Support Support sales and implementation efforts by articulating Service Center value and capabilities. Contribute to successful client onboarding and go-live activities, ensuring a seamless transition to operations. Provide subject matter expertise during client presentations and solution discussions. Escalation Management & Issue Resolution Manage and resolve client escalations with urgency and professionalism. Turn challenges into opportunities to strengthen client relationships and trust. Ensure timely communication and resolution of issues impacting service delivery. Reporting & Communication Leverage data and storytelling to communicate performance, highlight successes, and identify improvement opportunities. Prepare and deliver client-facing reports and presentations. Maintain clear, consistent communication with both clients and internal stakeholders. WHAT YOU NEED TO SUCCEED (Required Education and Experience) Bachelor’s degree or an equivalent combination of education and relevant experience. 2–5 years of client management experience with demonstrated success managing projects and/or teams. 2–5 years of experience in customer care, service center, or call center environments. Experience in process improvement and benefits administration. Skills & Abilities Strong interpersonal and relationship-building skills with a client-first mindset. Excellent verbal and written communication skills, including presentation abilities. Analytical mindset with the ability to interpret data and identify actionable insights. Ability to manage multiple priorities in a fast‑paced, deadline‑driven environment. Strong problem‑solving skills with a proactive and solution‑oriented approach. High level of adaptability, initiative, and ownership. Proficiency in Microsoft Office (Word, Excel, PowerPoint). NICE TO HAVE (Preferred Education and Experience) Experience supporting benefits administration or HR technology solutions. Prior experience working in a client-facing role within a Service Center environment. Experience supporting large-scale implementations or Annual Enrollment periods. Familiarity with continuous improvement methodologies.

OTHER DUTIES

Minimal travel may be required. Benefits of Working at bswift Comprehensive Health Benefits : Access to health, dental, and vision plans to support your wellness and that of your family. Competitive Compensation : A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives. Remote first, Office friendly environment. Retirement Savings Plans : Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. Professional Development : Opportunities for career growth, including training and access to resources to support your career progression. Supportive Culture : A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. Employee Wellbeing Initiatives : Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. Standard working hours are 8am‑5pm Central Time, unless otherwise stated in the Job Description. In the spirit of pay transparency, the base salary range for this position is $75,000‑$95,000, exclusive of fringe benefits or potential bonuses. If hired, your final base salary compensation will be determined based on geographic location, skills, education, and/or experience, with consideration of pay equity. Equal Employment Opportunity Statement For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary, and any information that you do provide will be recorded and maintained in a confidential file. We do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr bswift LLC