Patient Navigator

Job Details Level: Experienced Job Location: Wakefield, RI 02879 Position Type: Full Time Education Level: High School or Equivalent Salary Range: $19.65 - $24.55 Hourly Travel Percentage: Some travel between company locations Job Shift: Day Job Category: Health Care What you’ll do: The Patient Navigator serves as an elevated Medical Assistant to the physician and their care team by providing both clinical and administrative support to ensure seamless patient experiences. This role functions as a hybrid between a Medical Assistant and a Medical Administrator—supporting providers with direct patient care tasks while also managing scheduling, documentation, and coordination of services. The Patient Navigator is an individual with excellent organizational, administrative and communication skills. The Patient Navigator helps patients access the care they need, guides them through the healthcare system, and ensures efficient clinic operations. Clinical Support (Medical Assistant Functions) Drive the clinic process with the Physician for them and their team Room patients, obtain vital signs, document medical histories, and prepare patients for examinations. Assist providers with clinical procedures and exams as needed. Provide patient education regarding care instructions and follow-up. Maintain cleanliness, stock supplies, and ensure exam rooms are ready for use. Follow infection control and safety protocols under HIPAA and OSHA regulations. Proficient in EMR Software. Administrative Support (Medical Administrator Functions) Leader of the Physician’s team to oversee the clinic operations Greet patients, answer messages, and respond to inquiries with professionalism and compassion. Schedule appointments, coordinate referrals, and manage follow-up communications. Obtain insurance authorizations and verify coverage when necessary. Manage patient records, update EMRs, and ensure accurate documentation. Support providers with correspondence, test results, and care coordination. Track patient progress and assist with navigation of external resources or specialty services. Manage patient work related FMLA and DOL paperwork. Manage RX inquiries/requests. Other duties as may be assigned as necessary. Qualifications High school diploma or equivalent required; additional training or certification as a Medical Assistant preferred. Prior experience in a medical office, outpatient clinic, or similar healthcare setting. Strong communication and interpersonal skills, with ability to support patients compassionately. Proficiency with electronic medical records (EMR) systems and standard office software. Knowledge of medical terminology, insurance processes, and healthcare workflows. Ability to multitask and adapt between clinical and administrative responsibilities. Flexibility to travel between multiple locations across Rhode Island. Core Competencies Patient-centered approach with empathy and professionalism. Strong organizational and time management skills. Team player who collaborates effectively with providers, staff, and patients. Problem-solving skills with a proactive and solution-focused mindset. Flexibility to step into both clinical and administrative tasks as needed. Equal Opportunity Employment We are an equal‑opportunity employer. Qualified applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”). #J-18808-Ljbffr ORTHOPEDICS RHODE ISLAND INC