Customer Analyst

Adecco Creative and Marketing partnered with a Korean based automotive enterprise to hire a Customer Feedback Associate.

Job Title: Customer Feedback Associate

Location: Onsite 5 days a week in Fountain Valley, CA

Employment Type: Temporary, ongoing assignment

Pay: $25-$30/hr

Purpose

Support in the management of the implementation of Customer Experience programs that improve retailer performance and guest experience.

Key Responsibilities

• Maintain databases of customer experience data. Conduct queries, data analysis and forecasting by integrating other databases.
• Document and maintain department procedures & policies for Customer Feedback initiatives (e.g., dataflow to/from suppliers, report procedures, program approvals). Identify issues and improvement opportunities.
• Conduct data analytics and advanced data discovery analysis to integrate with customer experience programs.
• Monitor program effectiveness, troubleshoot potential issues, and provide suggestions for improvement.

Job requirements

• Bachelors degree required.
• Related work experience.
• Excellent problem solving and analytical skills.
• Excellent written and oral communication skills. Must have highly effective verbal and written skills.
• Self-motivated, high initiative works well independently with little to moderate direction.
• Excellent Collaboration with multiple departments and stakeholders
• Exceptional time management skills.
• Excellent project management skills.
• Strong computer skills - Microsoft Office, Word, PowerPoint, Excel, Access, and Outlook.

Fine print:

This is a W2 position.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. There is no PTO or holiday pay for contracts. Sick leave is accrued where applicable, check your state laws.

Equal Opportunity Employer/Veterans/Disabled

Must be authorized to work in the U.S. without employer sponsorship.

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

*The California Fair Chance Act

*Los Angeles City Fair Chance Ordinance

*Los Angeles County Fair Chance Ordinance for Employers

*San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.