Leasing Specialist (Joinery + Inkwell + Oxbow) - Charlotte, NC

Sales Specialist

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life.

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Sales Specialist is on the front lines in assuring our residents feel loved from first point of contact and through the entire lifecycle. Sales Specialists are empowered to guarantee a positive and fluid experience by working to save our customers' most valuable commodity, time. This especially skilled person is core to the overall financial health of each community by leasing available homes quickly to limit vacancy loss at the highest net rent. Sales Specialists are also responsible for marketing the property, preparing lease documents and screening prospective residents to qualify them.

This is an in-person position located on-site of the property and weekend availability is required.

What You'll Do:

Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service. Establish rapport with residents and guests so they always feel loved. Oversee the daily leasing responsibilities of the community in accordance with company policies and standards. Oversee and coordinate welcoming new residents and guests. Assist with office management and clerical tasks. Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner. Complete opening and closing procedures. Complete lease applications and assist with verification of application information; inform prospective residents of results. Inform maintenance team of any need for repair or cleaning. Maintain and store documentation effectively. Liaise with residents and guests to provide information and address their questions and concerns. Advertise available homes and conduct property tours as part of marketing activities. Maintain Availability List and Status Report, determine the termination date of lease rentals. Conduct market analysis and prepare market surveys. Prepare leasing activity reports and market survey reports on a regular basis for submission to corporate and ownership groups. Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours. Assist Marketing Department in organizing and creating resident functions and newsletters. Accept rent payments, security deposits and other applicable fees. Follow all local, city and federal regulations. Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances. Assist in conducting market surveys and shop competitive communities. Perform other related duties and assignments as needed and assigned.

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