Service Technician

Job Title

Starting Pay: $27.00 per hour (based on experience)

What You'll Do

• Diagnose and repair window and door performance issues.
• Inspect products and identify root causes of service concerns.
• Replace components, hardware, weatherstripping, glass, and related materials as needed.
• Perform adjustments and basic finish carpentry repairs.
• Distinguish between product-related and installation-related issues.
• Communicate professionally with customers regarding findings, recommendations, and repair procedures.
• Complete service documentation and jobsite photos accurately.
• Maintain a clean, safe, and organized work environment.
• Work closely with the Lead Service Technician and Service Manager to deliver outstanding customer service.

What We're Looking For

• High school diploma or equivalent; vocational carpentry training preferred.
• 1+ years of window and door installation, carpentry, remodeling, construction, service, or a related trade.
• Mechanical aptitude and strong troubleshooting skills.
• Experience using hand and power tools safely and effectively.
• Strong customer service and communication skills.
• Valid driver's license and safe driving record.
• Ability to lift up to 75 pounds and perform physical jobsite work.
• Ability to pass a pre-employment physical and drug screen.

What We Offer

• 100% Employee Ownership (ESOP)
• Full-time, year-round work with no weekends
• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Paid holidays and PTO
• Company tools and paid travel time
• Training and advancement opportunities

About Us

For more than 30 years, Windows & Doors by Brownell has been a trusted provider of premium windows, doors, and expert installation services throughout Vermont, the Adirondacks, and New Hampshire's Upper Valley. As a 100% employee-owned company, our employees don't just work herethey own a piece of the business. We believe employee ownership creates a culture of accountability, teamwork, and long-term success for our customers and our people. Windows & Doors by Brownell is part of the BMD family of companies, a respected building products organization that has served customers across the United States for more than 75 years.

Equal Opportunity Employer

BMD, Inc and Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. BMD, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.