Regional Service Manager

Field Service Management

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Operations Manager

In this role you will be responsible for Field Service Management within Automation Energy Industries Central region of the United States ensuring customer deliverable execution. This role will be responsible for managing a team of Field Service Engineers.

The work model for the role is: Hybrid

This role is contributing to the Automation Energy Industries Service business in the US. You will be mainly accountable for:

• Champion health, safety, environmental, security, and regulatory compliance, promoting a strong culture across all field service activities.
• Lead and develop a regional team of field service professionals, ensuring effective resource planning, performance management, employee development, and operational readiness.
• Drive financial and contract execution, ensuring compliance with contractual commitments, budget expectations, productivity targets, and business performance objectives.
• Oversee the successful delivery of field service activities, small projects, and system upgrades, ensuring quality, schedule adherence, and coordination across stakeholder groups.
• Improve customer satisfaction and regional business performance by building trusted customer relationships, supporting local, hub, and global goals.

Qualifications for the role

• Bachelor's degree in Engineering, Computer Science, Business, or a related field, plus 10+ years of relevant experience; alternatively, a two-year degree in Process Automation, Computer Science, or a comparable field combined with significant relevant experience and demonstrated accomplishments.
• Experience with 800xA, Harmony/Symphony Plus, or ABB heritage control systems.
• Sound knowledge of all ABB Field Service tools and methodologies.
• General Product knowledge of PLCs, DCS, SCADA, Process Instrumentation, Microsoft Networking, Network & Field Communications protocols, and Electrification.
• Basic industry knowledge of Power Generation & Transmission, Pulp & Paper, Metals & Mining, Oil & Gas, and Utilities & Water.
• Excellent communication skills written and verbal (English) with a high attention to detail.
• Must have a current visa or be authorized to work in the United States.

ABB Benefit Summary for eligible US employees

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $100,500 and $160,800 annually and is eligible for a short-term incentive plan/annual bonus.