QA and Compliance Manager

About Nestvillage LLC Nestvillage LLC is committed to providing quality, individualized support to individuals receiving services through Arizona's Division of Developmental Disabilities (DDD). We prioritize safety, dignity, accountability, and consistent service delivery across our residential and community-based services. We are seeking a detail-oriented, organized, and proactive QA and Compliance Manager to oversee staff training, regulatory compliance, incident reporting, internal audits, corrective action plans, and company policies and procedures. This role is essential to maintaining compliance with applicable DDD requirements and ensuring that our team has the training, documentation, and systems needed to provide quality support. Position Overview The QA and Compliance Manager is responsible for coordinating and monitoring compliance requirements across Nestvillage's service locations and programs, including group homes, habilitation, respite, and attendant care. This position oversees required staff training, incident documentation, responses to DDD fact-finding requests, corrective action plans, internal audits, and preparation for regulatory monitoring and inspections. The ideal candidate has hands‑on experience with Arizona DDD compliance, strong written communication skills, excellent organizational abilities, and the confidence to manage multiple deadlines while collaborating with leadership and field staff. Key Responsibilities Staff Training: Coordinate and deliver required Article 9 and PROUD training, maintain current certifications, monitor staff training completion, and ensure training records are accurate and up to date. Incident Reporting: Prepare and submit reportable incident documentation through the appropriate DDD reporting systems within required timeframes, escalating urgent concerns as necessary. Fact‑Finding Responses: Gather documentation, coordinate with relevant staff, investigate and organize incident‑related information, and prepare written responses to DDD fact‑finding requests by established deadlines. Corrective Action Plans (CAPs): Develop and coordinate corrective action plans, obtain required leadership approval, assign follow‑up responsibilities, monitor completion, and document corrective actions. Internal Audits: Conduct scheduled audits of member records, employee files, training documentation, medication records, home inspections, and implementation of required support plans. Policies and Procedures: Maintain the company's standard operating procedures (SOPs), monitor review dates, coordinate revisions, and ensure current approved versions are accessible to appropriate personnel. Regulatory Monitoring: Coordinate and support DDD monitoring visits, compliance audits, and licensing inspections, including preparation of records, communication with relevant parties, and follow‑up on findings. Behavior Treatment Plan Tracking: Monitor Behavior Treatment Plan (BTP) approval dates, expiration dates, and staff training status. Coordinate with the Behavior Support Specialist and field leadership to ensure required training is completed before implementation and plans are reviewed before expiration. Compliance Tracking: Maintain an organized compliance log of DDD requests, reporting deadlines, assigned responsibilities, corrective actions, and outstanding items. Cross‑Department Coordination: Work collaboratively with the CEO, Directors of Operations, Human Resources, Member Advocates, IT, the Behavior Support Specialist, house managers, and external DDD representatives. Documentation and Reporting: Prepare regular compliance reports for the CEO, communicate outstanding concerns, and maintain accurate records of completed training, audits, incident responses, and corrective actions. Systems and Continuity: Maintain appropriate administrative access, documented procedures, and backup arrangements to ensure essential compliance functions continue during absences. Continuous Improvement: Identify compliance risks, recurring issues, and opportunities to strengthen training, documentation, accountability, and service quality across all locations. Required Qualifications At least two years of experience in quality assurance, compliance, or program management within an Arizona DDD Qualified Vendor, licensed residential provider, or comparable health or human services setting. Hands‑on experience preparing DDD incident reports and responding to fact‑finding requests and corrective action plans. Current Article 9 training and current PROUD or Prevention and Support training, or the ability to complete the required participant training within the first 30 days of employment. Ability to obtain or maintain an Arizona Level I Fingerprint Clearance Card, subject to confirmation of applicable requirements. Proficiency with learning management systems, shared document libraries, spreadsheets, and compliance tracking tools. Strong written and verbal communication skills, including the ability to prepare clear, accurate, professional documentation. Excellent organizational and time-management skills, with the ability to manage multiple deadlines and competing priorities. Strong attention to detail, sound judgment, discretion, and the ability to handle confidential information appropriately. Valid Arizona driver's license and reliable transportation for regular visits to company homes and service locations. Reliable attendance and the ability to fulfill scheduled training, audit, and monitoring responsibilities. Required Certifications Within the First 90 Days DDD Article 9 Instructor Certification DDD PROUD Instructor Certification The company will confirm current eligibility requirements, training availability, and certification timelines with the appropriate DDD training authority. Preferred Qualifications DDD Positive Behavior Support instructor certification. Bachelor's degree in human services, education, health administration, or a related field. Experience coordinating DDD monitoring visits, compliance audits, or licensing inspections. Experience administering a staff training platform and maintaining organized, documented systems. Experience developing compliance tracking tools, monitoring corrective actions, and improving organizational procedures. Previous experience in residential services or supporting individuals with developmental disabilities. Performance Expectations Meet all applicable DDD reporting and response deadlines. Maintain accurate and current staff training and certification records. Ensure corrective action items are tracked and verified before closure is reported. Complete scheduled internal audits and follow up on identified findings. Maintain current, approved policies and procedures. Track BTP approval, expiration, and staff training status. Provide timely compliance updates and reports to the CEO. Maintain clear documentation and backup procedures for essential compliance functions. Work Environment and Schedule This is a full‑time, exempt position based at the Nestvillage office, with regular travel to group homes and service locations throughout Arizona. The role requires the ability to work independently, coordinate with multiple departments, and attend scheduled training sessions, audits, and regulatory visits. #J-18808-Ljbffr Nestvillage LLC