Unit Coordinator

Unit CoordinatorSt. Croix Health is seeking a full-time (1.0 FTE) team member to join our organization. This position is scheduled Monday-Friday as early as 7am and as late as 6:00pm. With a weekend rotation of 6 weekends a year.The Unit Coordinator facilitates coordination of care across clinical services by scheduling patient appointments, supporting patient advocacy, and relaying medical communications from the care team. This role requires frequent interaction with patients and multiple departments, ensuring accurate demographic and insurance information while aligning appointments with organizational guidelines. The Unit Coordinator provides clear instructions, manages scheduling changes, and maintains precise records while delivering high-quality customer service in a fast-paced healthcare environment.Essential Duties and Responsibilities:Coordinates unit care activities to support providers and patient care staff.Schedule, reschedule, and cancel patient appointments based on provider availability and clinical guidelinesVerify patient demographics, insurance coverage, and referral or authorization requirementsMaintain and update scheduling systems or electronic health records (EHR) with accurate informationAdvocates for patients by providing feedback to care teams and other managementEffectively uses communication systems for both routine and emergency transactions and communicationsEnsure compliance with HIPAA and organizational policies regarding patient confidentialityAssist with insurance pre-authorizations and referrals as neededPerforms telephone, refills and order encounters or direct communication with care team in a timely fashion to meet patient needs.Works with outside healthcare agencies to facilitate patient appointments and referralsAnswer incoming calls and messages, addressing patient questions and resolving scheduling issuesReview provider orders for accuracy and ensure all required information is obtained prior to schedulingProvide patients with appointment details, preparation instructions, and necessary documentation requirementsRequirementsEducation & Licensure:High School diploma/GEDExperience:One year of experience in customer service, patient registration, or other similar role in a healthcare setting preferredCompetencies:Knowledge, Skills & Abilities:Medical Terminology knowledge is preferredExcellent communication and listening skillsDemonstrated ability to work independently with little direction and manage multiple demands and prioritiesTime management and prioritizing multiple tasksAbility to think independently and make decisions as necessaryExcellent customer service skillsPhysical Requirements:Prolonged periods of sitting at a desk and working on a computerProlonged periods of standing, bending, and reachingMust be able to lift up to 50 pounds at times