Collections Representative (hybrid)

Job Description

Job Description

Carrington is GROWING. This position offers a hybrid work schedule where you will work 3 weeks from home per month!

What you’ll do:

• Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
• Counsels borrowers on their options through education of alternative solutions.
• Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls.
• May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
• Assist with loan servicing website payments, denied access, password resets.

You’ll love this job if you’re:

• Tactful and Friendly. You’re a charismatic person who takes pride in great customer service.
• Agile and Resourceful. You effortlessly shift gears and come up with workable solutions to problems.
• Ambitious and Driven. You have a competitive spirit to be #1, and love exceeding goals to achieve success.
  TYPICAL EDUCATION AND EXPERIENCE:
• High school diploma or equivalent work experience.
• Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience.
• Experience in the Banking, Mortgage/Loan Servicing industries preferred.
•  
  WHAT DO WE OFFER?
• Competitive compensation with incentive bonus plans
• Excellent benefits including Medical, Dental, Vision, 401K, Short Term and Long Term Disability Insurance
• 10 days of paid vacation in the first year, not including sick time or floating holidays
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal;
• Customized training programs to help you advance in your career.
• Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!).
• And a philanthropic workforce that supports causes year-round through the Carrington Charitable Foundation.
• The target pay range for this position is $20.00 - 22.00 per hour plus monthly incentives.

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit:

What We Offer:
•\tComprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
•\tAccess to several fitness, restaurant, retail (and more!) discounts through our employee portal.
•\tCustomized training programs to help you advance your career.
•\tEmployee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
•\tEducational Reimbursement.
•\tCarrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Company Description

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: We Offer:\r\n•\tComprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.\r\n•\tAccess to several fitness, restaurant, retail (and more!) discounts through our employee portal.\r\n•\tCustomized training programs to help you advance your career.\r\n•\tEmployee referral bonuses so you’ll get paid to help Carrington and Vylla grow.\r\n•\tEducational Reimbursement.\r\n•\tCarrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.