24/7 Enterprise Service Desk Supervisor
Nemours Children's Hospital
Nemours Children's Health is seeking a Service Desk Supervisor to lead the Enterprise Service Desk operations in Orlando, FL or Wilmington, DE. The role manages 20+ Service Desk Analysts, including remote staff, delivering reliable, customer-focused incident and service request support 24/7. The position covers staffing, scheduling, SLAs, escalations, major incidents, knowledge management, and staff development, serving as backup to the Manager and participating in after-hours escalation #J-18808-Ljbffr
Vacancy posted 4 days ago
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