Customer Relationship Liaison

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long‑term care for the patients we serve. Job Summary This role maintains relationships and favorable contacts with current accounts. Essential Duties And Responsibilities Acts as a single point of contact for a specific account. Handles customer needs and complaints in a timely manner. Consults with clients and referral sources on products and necessary equipment. Obtains all documentation to be scanned and batched at the Branch. Manages all follow‑up functions with the account, post set‑up. Oversees all transactions coming from a specific account, including all referrals. Obtains all needed documentation for orders to be entered into the system. Contacts patients to confirm orders and communicate any financial obligations before referral for scheduling. Assesses patient needs and promotes company products/services at office visits. Resolves issues by identifying problems and coordinating appropriate solutions. Troubleshoots with the medical groups and any relevant on‑site departments if issues arise. Assists medical groups and/or other provider groups regarding products and services available under the contract. Assists in the utilization process as well as transitioning members for capitation switch‑outs. Coordinates with physicians and medical groups. Identifies and develops strategic relationships within the institution that will enhance patient care. Participates in the institution’s quality assurance/performance improvement initiatives as requested. Performs timely follow‑up on renewal authorizations to maintain reimbursement. Performs follow‑up on outstanding CMN’s, Renewal CMN’s, and prescriptions. Other Duties Performs other duties as required. Supervisory Responsibilities N/A Minimum Required Qualifications Education and/or Experience High School diploma required. At least 2 years of related experience. Certificates, Licenses, Registrations or Professional Designations N/A Skills, Knowledge And Abilities Business Acumen Problem Solving/Analysis Communication Proficiency Personal Effectiveness/Credibility Computer Skills Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word. Language Skills English (reading, writing, verbal). Mathematical Skills Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data. PHYSICAL DEMANDS While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Teammate Benefits As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short‑and long‑term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well‑being programs Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. #J-18808-Ljbffr