Commercial Service Technician IV

Commercial Service Technician

Works under minimal supervision to perform commercial service and maintenance calls

Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner

Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner

Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks

Completes routine maintenance and equipment cleaning as needed or required

Responsible for delivery and removal of parts and equipment needed to complete service work

Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer

Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability

Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction

Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit

Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for

Represents the company professionally, honestly, and ethically in all business matters and activities

Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed

Performs similar/other duties as needed or assigned

Regular, reliable attendance

Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately

Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately

Corrects substandard acts or conditions within area of control

Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)

Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn

Complies with the general rules as prescribed by company program(s) procedure(s)

Operates devises or equipment as prescribed by company program(s) or procedure(s)

Participates in any safety initiatives, teams, or committees

Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately

Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents

Does not perform act that may endanger the safety or well-being of others

Does not engage in any pranks, contests, or rough boisterous behavior

Works in compliance with applicable legislative requirement

Desired Skills and Qualifications:

High school diploma or GED with additional training and 5+ years' experience in HVAC with technical training certification required

Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area

EPA and safety certifications required

Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories

Proficient mechanical aptitude and the ability to operate all necessary tools and equipment

Proficient and able to operate all necessary tools and equipment to perform various service projects

Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment

Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision

Proficient and able to install a basic duct fitting

Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision

Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns

Effective and efficient time-management and organizational skills

Valid driver's license with acceptable driving record

Available to work flexible hours and on-call shifts as needed

Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl

Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas

Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt

Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception

Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

Minimum Experience: 8+ Years Minimum Education: High School Diploma/GED

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email View email address on click.appcast.io