Willow Street Guest Experience Director

Job Description

Job Description

Reports to:  Willow Street Campus Pastor

Hours Commitment: Full-time hours (40-45 hours/week) with regular weekend responsibilities.

Objective: To create a culture where a world-class Guest Experience is priority through leading and developing leaders and volunteer teams to increased effectiveness to introduce more and more people to Jesus and help them fully follow him. 

• Have a personal relationship with Jesus and demonstrate ongoing spiritual growth through everyday habits and practices. 
• Support LCBC’s mission to introduce people to Jesus and together fully follow him, along with our ministry philosophy, priorities, and beliefs.
• Be a leader who is:
  • Focused: Work hard with urgency and intensity
  • Collaborative: Bring others into your work, give and ask for feedback
  • Growth-minded: Plan for growth and be ready for when God wants to move by pursuing personal, spiritual, and professional development
• Lead the way in LCBC’s values: We run after the one, we pursue excellence, we prioritize relationships, we deploy people for impact, and we are real and relatable.
• Be an LCBC Partner, or willing to become one within 60 days of employment. Regularly attend and participate at LCBC prior to and/or upon employment.

• Set the pace for a world-class level of hospitality and customer service locally.
• Build and develop strong volunteer teams: recruit, train, equip, empower, and sustain regularly.
• Create excellent, inviting, and warm environments.
• Vision cast constantly.
• Assist with location-specific responsibilities as designed by the Campus Pastor.
• Administrative duties as assigned
• Lead and give oversight to the Attendee Onboarding Process

Lead and give oversight to Guest Experience Volunteer Teams:

• Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.
• Office and Administration team
• Special Events teams
• Café and Retail

• Strong people and conflict resolution skills.
• Strong oral and written communication skills.
• Strong organizational and time management skills.
• Strong computer skills with the ability to learn appropriate software skills.
• Ability to maintain absolute confidentiality in handling office and volunteer matters.

• Hours per week include Weekend Gatherings 
• Be a part of the local team and necessary meetings.
• Attend Central Meetings, Guest Experience meetings, and others as scheduled.

• Competitive medical, dental and vision coverage
• Retirement plan contribution and employer match
• Annual counseling benefit
• Flexible schedules
• Generous and immediate paid time-off
• Casual dress
• Quarterly professional and spiritual development days
• Intentional investment in personal and professional development

Evaluation:

The Willow Street Guest Experience Director will meet regularly with the Willow Street Campus Pastor for planning, goal setting, progress updates, and general coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.