Counter Sales Associate

Job Description

Job Description

Are you someone who who enjoys helping customers, solving problems, and making sure people get exactly what they need? Do you thrive in a fast-paced environment where every day is a little different? If so, we want to talk to you! Style Crest is seeking a Counter Sales Associate in our Fond du Lac, Wisconsin location who is energized by customer interaction and enjoys working hands-on with products and solutions.

In this role, you'll serve as a primary point of contact for walk-in, phone, and email customers, providing product expertise, preparing quotes, processing orders, and identifying opportunities to grow customer relationships. This position combines hands-on counter sales with inside sales responsibilities, making it ideal for someone who enjoys both customer service and sales.

Mobile Home Stuff Store and Style Crest, Inc. have been a trusted partner to the Manufactured Housing Industry, offering HVAC services, repairs, and refurbishments. Our mission is to deliver high-quality products, competitive pricing, and exceptional customer service, building a strong reputation in the process. We provide comprehensive services, including furnace, air conditioner, water heater repairs, and HVAC installation.

Responsibilities

• Deliver outstanding service to walk-in, phone, and email customers by providing product recommendations, pricing information, and solutions to meet their needs.
• Prepare accurate quotes, process customer orders, and follow up on open opportunities to help drive sales growth.
• Develop and maintain strong relationships with existing customers while identifying opportunities to expand business.
• Support inside sales initiatives, including customer outreach, lead follow-up, and promotional campaigns.
• Collaborate with outside sales representatives to support account management and customer service activities.
• Maintain a strong understanding of products, inventory availability, and industry trends to provide informed recommendations.
• Process customer pickups and ensure orders are accurately prepared and ready on time.
• Resolve customer questions and concerns promptly and professionally.
• Maintain accurate customer, order, and sales information within company systems.
• Assist with inventory management activities, including receiving product, cycle counts, and stock organization as needed.
• Ensure showroom and counter areas remain clean, organized, and well-stocked.
• Communicate effectively with vendors, customers, and internal teams to ensure timely order fulfillment.
• Support branch operations and special projects as directed by management.
• Occasionally assist with light warehouse activities during peak periods.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• Prior sales or customer service experience preferred.
• Strong communication and interpersonal skills with a customer-first attitude.
• Ability to learn and use point-of-sale and inventory systems (basic computer skills required).
• Willingness to support physical aspects of the role, including lifting and moving materials.
• Team-player mindset, able to jump in and help wherever needed.
• Reliable, organized, and able to multi-task in a busy environment.
• Must have a valid driver license and satisfactory MVR driving history.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Vacation & Personal Time
• Short Term & Long Term Disability
• 401K with Company Match
• Paid holidays

Style Crest Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected.