Operations Specialist

Join to apply for the Operations Specialist role at 7th Avenue. 7th Avenue is redefining furniture for the modern home, where style meets everyday functionality. Our modular sofa, hailed as “The World’s Greatest Modular Sofa,” blends high-end design with real-life practicality. Featuring endless configurations, water-repellent and stain-resistant fabrics, machine-washable covers, and memory foam cushions, our pieces are built to last over 10 years. Sustainably crafted and free from harmful chemicals, 7th Avenue makes luxury attainable. Your Role in the 7th Avenue Experience As an Operations Specialist, you will be a key player in ensuring our customers have an exceptional post-purchase experience with a focus on our local delivery services. From managing and scheduling our local delivery orders to maintaining inventory accuracy, you’ll drive the operational excellence that powers 7th Avenue’s growth. This is a hybrid remote role, offering flexibility while keeping you closely connected to our Operations team in Los Angeles. How You’ll Make an Impact Ensure all outbound Local orders are scheduled and delivered on time with complete inventory allocation. Plan, build and coordinate routes for local delivery teams weekly in your designated region. Coordinate and schedule delivery appointments with customers each week. Complete order requests and modifications coming from Sales, Marketing, and Concierge teams. Coordinate returns and cancellations (once approved) to maintain system alignment and ensure customer satisfaction. Conduct high-level order audits to meet company goals and minimize operational errors. Inventory Oversight & Communication Review and maintain daily inventory availability to ensure stock is accurately allocated to our regional warehouse. Monitor inventory levels and flag potential stock risks or shortages to management so we can action shipments promptly. Maintain accurate operational records and databases, ensuring information is updated and reliable. Communicate proactively with warehouse and management teams to resolve order or inventory issues swiftly. Process Improvement & Reporting Continually improve Dispatch Track routing and scheduling processes to get customers their orders faster and more efficiently. Regularly follow up with customers to gather feedback to improve customer experience and Local Operations workflows. Meet the Local Team KPIs of 2 weeks of advanced scheduled deliveries and no past due deliveries. Assist in updating operational SOPs to reflect system and process changes. Track and report key operational KPIs weekly and monthly, providing insights to leadership. Meet the company’s Inbox 0 KPI, ensuring all operational inquiries are addressed by end of day. Identify opportunities for continuous improvement to create greater efficiencies within local delivery operations. What You Bring to the Team 5+ years of experience in an operational or logistics coordination role. Bachelor’s degree in Business, Operations Management, or a related field (preferred but not required). Exceptional attention to detail and strong organizational skills. Excellent written and verbal communication skills, with an emphasis on correct grammar and professional tone. Ability to analyze data, generate reports, and present findings to management. Strong problem-solving skills and the ability to work independently or collaboratively as needed. Proficiency with tools such as Google Workspace (Docs, Sheets, etc.), NetSuite, Notion, Slack, Gorgias, Aircall, DispatchTrack, or similar systems. A proactive, team-first attitude with a passion for operational excellence. Why You’ll Love Working with Us Competitive Pay – Full-time salary based on experience. Hybrid Work Environment – A balance of remote flexibility and in-person collaboration. Comprehensive Benefits – Health, dental, vision coverage, life insurance and paid time off. 401(k) & Matching – Plan for your future with retirement support. Career Growth Opportunities – Be part of a fast‑growing team with room to advance. A Culture That Recognizes You – Work in a dynamic, high-growth environment that values innovation, transparency and collaboration. Employment Details Employment type: Full‑time. Seniority level: Mid‑Senior level. #J-18808-Ljbffr 7th Avenue