Service Manager

Rule of Thirds is a Japanese izakaya and event venue located in Greenpoint, Brooklyn opened by Sunday Hospitality Group. We are looking for a talented, passionate individual to join our management team! The Service Manager is responsible for ensuring exceptional guest experiences, leading and developing a high-performing service team, maintaining operational excellence within the establishment, and driving the overall success of the operation. Key Responsibilities: Staff Management Conduct regular performance evaluations and provide ongoing coaching and feedback. Foster a positive, team-oriented work environment and address any staff issues promptly. Retain talent by inspiring, teaching, and embracing a culture of development. Hold all employees accountable to our cultural values, goals, and standards. Training and Education Verify staff knowledge by asking questions and conducting periodic testing to encourage food, beverage, and service knowledge Motivate staff self-education through contests, individual recognition, and demonstrating a passion for service. Ensure that training standards are consistently followed. Operations and Service Devise and communicate daily floor plan and pre-shift notes to FOH staff. Verify that all necessary tools for service are in place, and staffing levels and hours are correct. Maintain service standards and monitor F&B knowledge for the FOH staff. Ensure that all steps of service are followed and side work duties are completed. Check that the reservations book is manageable and correctly plotted. Assist in and ensure that the restaurant is cleaned and opened/closed properly. Be present and available to step in as needed to assist service staff. Guest Engagement Ensure all guests receive exceptional service and have a positive experience. Consistently look for opportunities to provide memorable moments of hospitality for our guests Perform table touches at every service to ensure guest satisfaction and cultivate regulars Address and resolve guest complaints and issues in a professional and timely manner. Communication Facilitate effective communication between front-of-house and back-of-house teams, ensuring smooth coordination during service. Act as a liaison to ensure that any special requests, dietary restrictions, or other guest needs are communicated and met. Connect and build trust with the service staff, providing daily coaching and feedback for development Propose solutions to staff concerns and ensure effective communication across all teams. Qualifications Minimum of 2 years experience in a management position overseeing a full-service restaurant Proven track record of leading high-caliber, upscale service Strong knowledge of industry service protocols and hospitality standards A self-driven, results-oriented, and proactive attitude Strong sense of initiative, including anticipating guest or operational needs Ability to effectively train, coach, evaluate, and discipline direct reports Ability to effectively solve and deal with a variety of changing situations under stress Proficiency in POS systems Proficiency in reservation systems NYC FoodHandlers Certification Ability to work flexible hours, including nights, weekends, and holidays. Potential quarterly bonuses Health, dental, and vision insurance Paid time off 401k Opportunities for career advancement Benefits Potential quarterly bonuses Health, dental, and vision insurance Paid time off 401k Opportunities for career advancement Dining discounts Commuter benefits More detail about Rule of Thirds part of Sunday Hospitality, please visit #J-18808-Ljbffr