Sr. Engineering Manager, Infrastructure

Engineering Manager, Infrastructure Everlywell is hiring an Engineering Manager, Infrastructure to lead teams responsible for our core technology foundation: IT Operations, DevOps/Platform Engineering, and Security Engineering. In this role you will manage and grow engineers and IT specialists while being closely involved in technical work. You will own infrastructure, cloud operations, and internal tooling that enable product teams to ship quickly and safely. You will drive key security engineering responsibilities such as implementing security controls, automation, and incident response playbooks. You will ensure our IT help desk delivers reliable SLAs, and that onboarding/offboarding, access provisioning and deprovisioning are executed accurately and securely. You will maintain and improve our security posture and DevOps maturity in alignment with SOC 2, HITRUST, and HIPAA requirements, enabling highly effective engineering teams. You will report to the Head of Technology and partner closely with Security, Compliance, Privacy, and Product Engineering leadership to define and execute a cohesive roadmap across infrastructure, security, and IT operations. What You’ll Do Leadership & People Management Manage, grow, and mentor Infrastructure, Security, and IT team members; provide regular coaching, feedback, and career development. Become an expert on our infrastructure, security tooling, and IT environment and provide technical guidance to the team. Foster an engineering culture of teamwork, accountability, high standards, and continuous improvement. Infrastructure, DevOps & Reliability Own and evolve our AWS-based cloud infrastructure and deployment pipelines to support secure, reliable, and scalable applications. Partner with product engineering teams to build and maintain CI/CD pipelines (e.g., GitLab, Docker) and platform capabilities that improve the ease of writing, testing, and deploying code. Drive adoption of infrastructure-as-code (e.g., Terraform) and configuration management best practices. Define and track SLOs/SLIs for key infrastructure services and collaborate with teams on reliability and performance improvements. Security Engineering & Compliance Lead a small Security Engineering function focused on threat detection, incident response, and security automation, while still contributing directly to high-impact technical work. Implement and maintain security controls across cloud, network, endpoint, and application layers; build automated guardrails into our platform and CI/CD pipelines. Deploy, tune, and support security tooling such as SIEM, EDR, vulnerability management, and secrets management platforms; leverage an “AI-first” mindset where appropriate to improve detection and response. Design and refine incident response processes and playbooks; coordinate cross-functional response with Legal, Privacy, Compliance, and Communications when needed. Support HIPAA, SOC 2, and HITRUST compliance efforts by documenting and monitoring security practices in partnership with Compliance and Privacy. IT Operations & Service Management Lead the IT help desk and systems administration function, ensuring responsive, high-quality support for employees and enforcing clear SLAs. Own end-to-end onboarding and offboarding workflows, including device management, identity and access provisioning/deprovisioning, and data protection. Establish and maintain standards for endpoint management, patching, asset tracking, and collaboration tools. Partner with HR, Finance, and department leaders to ensure IT processes support the full employee lifecycle and maintain least-privilege access. Strategy, Roadmapping & Collaboration Build and maintain an integrated roadmap spanning infrastructure, security, and IT to support business growth and engineering productivity. Collaborate with senior leaders to assess near-term and long-term infrastructure and security needs, and make pragmatic tradeoffs between risk, speed, and cost. Regularly communicate priorities, risks, and progress to stakeholders across Engineering, Security, Compliance, and Operations. Who You Are You are comfortable managing both people and platforms: you can drive strategy while getting hands-on in the systems and tools your teams own. You naturally collaborate across engineering, IT, compliance, and business teams, and can tailor your communication to technical and non-technical audiences. You’re energized by environments where there’s more to do than time allows, and you’re adept at prioritizing and delegating. You are passionate about security and privacy and see them as enablers for the business, not just constraints. You care deeply about mentoring and growing engineers and IT professionals, and you model ownership and follow-through. What You’ve Done 7+ years of experience in Infrastructure, DevOps, Security Engineering, or related roles, including 3+ years of people management (engineering and/or IT). BS in Computer Science, Engineering, Information Systems, or equivalent practical experience. Hands‑on experience operating secure, cloud-based infrastructure (AWS strongly preferred) and modern DevOps practices (CI/CD, containerization, infrastructure-as-code). Experience with security frameworks and certifications such as HITRUST, SOC 2, HIPAA, NIST, and/or ISO. Familiarity with authentication and authorization technologies (SSO/SAML, OAuth, OpenID Connect) and Zero Trust concepts. Experience with IT operations and service management (help desk tooling, asset management, endpoint management, identity & access management). Strong technical background with one or more programming/scripting languages (e.g., Python, Bash, Golang, Ruby) used for automation and tooling. Proven ability to influence and inspire cross‑functional teams to adopt best practices around security, reliability, and operational excellence. Relevant certifications are a plus (e.g., AWS Security Specialty, CISSP, Security+, AWS Cloud Practitioner, Azure Fundamentals). #J-18808-Ljbffr Everlywell