Desktop Engineer (Audit and Policy Engineer)

Let’s be #BrilliantTogether

Overview:

The Desktop Engineering Audit and Policy Engineer is a key contributor to ISS’s global IT Services organization. The successful candidate will assist with the monitoring and reporting to the Desktop Engineering and larger IT teams. The position may also provide 3rd level global support as required to ISS offices across US, EMEA and APAC. Our principles are based on collaboration, best practices, standards, efficiency, and commitment to effective service delivery and responsiveness to the needs of the business. This role incorporates the traits of an independent thinker, highly engaged communicator, technical expert, and a problem solver.

A successful Audit and Policy enjoys the challenge of managing, documenting, and verifying the processes and technologies used by our workforce in their day-to-day operations. In addition, the Engineer should be able to evaluate and provide feedback to management on issues and status and help use this feedback to assist the Desktop Engineering team in designing and deploying solutions to improve resource efficiency and availability.

The Engineer must be able to quickly become familiar with new technologies, processes, and practices to determine the best approach for meeting the business needs while complying with established guidelines and policies. Likewise, the Engineer should possess the necessary skills and business knowledge to know when it is appropriate to report on any concerns. They should be able to think on their feet and be confident handling issues. Solid technical expertise, ability to prioritize, project management, willingness to learn, and excellent customer care skills are essential for this role.

Responsibilities:

• Audit and Policy Engineer for the Desktop Engineering team.
• Foster an engaging, proactive and collaborative service department that is closely partnered, and clearly communicates, with the business and across IT departments.
• Assist team responsible for Windows 11 deployments, application packaging creation, verification, and deployment processes be ensuring processes are maintained and documentation is up to date.
• Conduct audits for unlicensed software; research, troubleshoot, and resolve process issues.
• Manage Office365 and Exchange Online, including users, groups, tenants and migrations, and policies.
• Work with other IT departments as necessary to assist with the planning, design, configuration, implementation, and deployment of applications and management systems.
• Build, configure, deploy, and support ongoing usability of desktop computers, peripheral equipment, and software.
• Work with other IT departments to ensure deployed hardware and operating systems are compliant with security standards, routinely patched and vulnerabilities are addressed.
• Responsible for the overall implementation of operating systems, software packages, updates,
• Troubleshoot basic network, software, and printing problems.
• Excellent communicator with business users, management, and team members regarding status of activities.
• Work with vendor support contacts to resolve technical problems with desktop computing images, equipment, and software.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
• Work with procurement staff to purchase hardware and software.
• Assess functional needs to determine specifications for purchases.
• Desire to take advantage of training and learning opportunities
• Ability to function effectively in a fast-paced environment
• Work collaboratively with 1st/2nd/3rd level support team to ensure that customers receive timely service.
• Document IT desktop procedures as directed.
• Apply a “business” focus to all assignments and responsibilities, measurement of results, and associated reporting.
• Support the development and implementation of related global support standards, processes and documentation.
• Other duties as assigned.

Qualifications:

• 5 years working in a Technical Support, Desktop Engineering, or other IT team.
• 5 years experience in creating, troubleshooting, and deploying operating system images, applications, and patches with SCCM.
• 2-3 years experience with documenting and verifying processes/
• 2 years’ experience supporting Windows 11.
• 2-3 years’ experience in Microsoft’s Active Directory and Group Policy.
• 3 years’ experience supporting Office 365 products.
• Experience with Apple MacOS and management systems a plus.
• Experience in Powershell scripting a plus.
• Experience in ServiceNow, Jira, Remedy or similar service delivery application a plus.
• Knowledge of various hardware platforms including Dell, Lenovo, and Apple.
• Knowledge of and ability to support iOS and Android phones.
• Knowledge of structured Service Desk functions and operation under ITIL framework
• Excellent written and verbal communication skills, telephone manner and a friendly disposition.
• Able to define & document IT/Product support procedures as required.
• Able to learn new concepts and business processes rapidly with the enthusiasm to deliver high quality service.
• Able to remain calm and focused in a highly pressurized and time oriented environment
• Able to coordinate & prioritize effectively & efficiently.
• A+, MCSE, or other technology certifications a plus.
• Bachelor’s degree or equivalent work experience.
• Strong critical thinking, analytic and problem-solving abilities.
• Able to demonstrate a high degree of flexibility, including in working hours, to support employees and customers across multiple time zones.
• Ideal candidate will be working on mid shift (1PM - 10PM PHT) and on hybrid setup of 3days onsite and 2days work from home.

#IT

#LI-JG1

#MIDSENIOR

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. 

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Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.