Program Coordinator

At Above Expectations, we believe support is more than a service — it’s a relationship built on dignity, compassion, and possibility. We provide person-centered residential services for individuals with intellectual and developmental disabilities across Delaware, helping each person build independence, meaningful connections, and a life they’re proud of. Our team celebrates small wins, creates big opportunities, and shows up every day ready to make a difference. If you’re passionate about helping others, thrive in a purpose-driven environment, and want your work to truly matter, you’ll feel at home here. At Above Expectations, every role has impact, every voice is valued, and every day is a chance to serve with heart. Lead With Purpose. Build Strong Teams. Make a Lasting Impact. At Above Expectations, we don’t just operate group homes — we build environments where people are supported with dignity, compassion, and intention. Our Program Coordinators are the heartbeat of our leadership team. This role is designed for a confident, organized, mission-driven leader who thrives in both structure and service. If you’re passionate about developing managers, ensuring regulatory excellence, and creating meaningful outcomes for the individuals we support, this role gives you the opportunity to lead programs that truly change lives. What You’ll Do As a Program Coordinator, you will oversee multiple residential programs and directly supervise Program Supervisors. You’ll ensure operations run smoothly, compliance standards are met, and teams are supported, developed, and held accountable. Leadership & Team Development Supervise and coach Program Supervisors Conduct introductory and annual performance reviews Foster a culture of appreciation, accountability, and growth Lead change initiatives and organizational improvements Support professional development and leadership training Maintain professional relationships with families and stakeholders Compliance & Operational Oversight Serve as a Subject Matter Expert on DDDS regulations and quality standards Oversee incident reporting, GER approvals, and regulatory adherence Analyze quality assurance data and participate in monthly quality meetings Ensure corrective actions are completed and documented Serve as point of contact during licensing reviews and complete Plans of Correction Maintain confidentiality and professional discretion Day-to-Day Program Oversight Review schedules, staffing ratios, roll call, and overtime Monitor documentation in Therap (ISPs, Tlogs, audits, clinician reports) Conduct weekly home reviews and environmental audits Oversee medication error reporting and follow-up Review budgets, house controllables, and food budgets Manage fleet logs, maintenance follow-up, and operational details Participate in care team meetings and leadership meetings Respond to emails within 24 hours (during business hours) Participate in on-call rotation (evenings/weekends) Person-Centered Leadership Support individuals in identifying and achieving personal goals Promote community integration and meaningful relationships Monitor completion of POMS and Assistive Technology assessments Ensure rights are protected and reviewed annually Encourage self-advocacy and informed decision-making Who You Are You are a strong, steady leader who understands that excellent services start with excellent management. You bring experience, accountability, and a solutions-focused mindset — and you’re passionate about building teams that operate with professionalism and purpose. You are calm under pressure, capable of addressing complex situations with professionalism, and committed to delivering services that consistently meet — and exceed — regulatory and organizational standards. Required Qualifications: A high school diploma or equivalent (college degree preferred) A minimum of four (4) years of experience as a Program Supervisor or Manager in residential services A valid driver’s license and the ability to meet background and regulatory requirements Strong leadership and coaching ability — you know how to develop managers, not just manage tasks Professional verbal and written communication skills Excellent organizational skills and attention to detail Analytical thinking and sound decision-making abilities The ability to prioritize and manage multiple programs in a fast-paced environment Confidence navigating compliance, documentation systems, and operational oversight A commitment to creating a respectful, collaborative, and accountable workplace culture Flexibility and resilience in changing environments Schedule, Work Environment & Physical Expectations This is a full-time leadership position based out of our main office in Harrington, Delaware, operating primarily Monday through Friday during standard business hours. As a key member of the leadership team, the Program Coordinator provides office-based strategic oversight while maintaining strong visibility and engagement within residential programs. Program Coordinators are required to provide after-hours support to the homes under their supervision in emergency situations. This includes being available to offer guidance, problem-solving, and leadership when critical issues arise outside of regular business hours. Although headquartered in the Harrington office, this role requires regular visits to residential group homes and community settings to support Program Supervisors, monitor compliance, and ensure operational excellence across programs. Physical expectations may include standing or walking during site visits, navigating residential environments, responding to urgent situations, and assisting individuals as required by support plans. The ability to remain calm, decisive, and solution-focused in high-pressure situations is essential. Reasonable accommodations will be provided in accordance with applicable laws. What You’ll Love About Working Here Weekly pay to help you stay on top of your financial goals Comprehensive medical, dental and vision insurance benefits (eligibility applies) 401(k) with employer match after one year of service (eligibility requirements apply) Paid time off for eligible employees to support work–life balance Company-paid life insurance, with voluntary options for additional coverage (for eligible employees) Optional short-term and long-term disability coverage for added peace of mind A leadership role where your impact is visible every day A warm, mission-driven culture focused on teamwork, growth, and doing what’s right The opportunity to shape programs that truly make a difference Equal Employment Opportunity and ADA Accommodation Statement Above Expectations is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local law. Above Expectations is committed to ensuring equal access and opportunities for individuals with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact our Human Resources department so we can assist you. We will work with applicants to meet their accessibility needs in accordance with the Americans with Disabilities Act (ADA) and applicable state laws. #J-18808-Ljbffr