Medical Front Office Receptionist

divh2Medical Front Office Receptionist/h2pReports To: Clinic Manager/ppStatus: Full-Time Regular, Non-Exempt/ppPosition Summary: A team player with the willingness to learn and adapt to a fast paced work environment. Bilingual in Spanish/English for translation, greet patients, check patient in/out, schedule appointments, answer calls, process and distribute mail and collect co-payments. Provide backup assistance within department areas as appropriate. The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery./ppDuties Responsibilities:/pulliAssist the Front Office staff with the daily pre-registration of patients scheduled for appointments/liliSchedules and confirms medical appointments. reschedules, cancels, performs patient call backs, and checks voice mail throughout the day/liliPerforms data entry of insurance information and processes patient co-payments/liliScreens new members for assignation to our health center and other eligibility purposes/liliComplies with IHCs HIPAA and Privacy Rules/liliUses efficient and clear communication at all times/liliGreets all patients arriving to our clinic in a friendly and professional manner including staff, vendors, providers, and community members/liliPrepares intake information and initial registration following HIPAA guidelines/liliWhen requested, collects and deposits money at the end of every shift in accordance with the policy and procedures/liliMaintains and organizes filing systems and is knowledgeable in the operation of office equipment and software programs/liliAsks for assistance if needed when directing incoming patients and visitors to the appropriate department or provider/liliAttends and participates in all departmental meetings/liliMaintains a current source of Front Office paperwork and forms Keeps a clean, clutter free work area at all times/liliAdheres to Finance policies when registering patients for appointments and labs/liliParticipates as a proactive representative of the Patient Centered Health Home/liliPerforms duties utilizing the Team-Based Approach/liliPerforms other duties as assigned/li/ulpRequired Qualifications, Knowledge Abilities:/pulliFluent in English and Spanish (ability to read, write, and speak) preferred/liliRequires a high school diploma or GED/liliMedical Administration Assistant certificate or similar medical certificate is preferred/liliPrefer prior experience working in a similar medical position or customer service related position with at least one year working experience/liliPrior experience in Managed Care/Medi-Cal such as F-Pact,CDP,CHDP, and presumptive eligibility preferred/liliExcellent customer service skills required/liliExcellent phone skills required/liliPrevious knowledge of office practices and procedures in the medical field preferred/liliAbility to follow written and oral instructions/liliFlexibility, initiative, reliability, and creativity/liliFamiliarity with medical computer software and data entry/liliExperience using Microsoft Office software packages (Word, Excel, and PowerPoint)/liliKnowledge of ability to work with the American Indian community other minority populations/liliAbility to maintain strict confidentiality/liliAbility to type a minimum of 45 WPM preferred will need to bring verification or take a typing test on site/liliAbility to function independently and as a team member within diverse environments as well as with a diverse staff composition/liliDemonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, efficient manner. Ability to multitask thrive in a fast-paced, constantly changing environment/liliAbility to carry out all responsibilities in an honest, ethical professional manner and demonstrate good judgment/liliWillingness to train in other areas of the Medical department/li/ulpPhysical Requirements:/pulliWill be working in a fast paced non-profit community health clinic environment and must be able to:/liullisit, stand and walk for extensive periods of time;/lililift up to 35 pounds; and/lilistoop, squat, or bend frequently/li/ulliPossess the manual and finger dexterity as well as the eye-hand coordination sufficient to accomplish the duties associated with your job description/liliAbility to visually observe as well as hear and communicate with patients and professional staff/liliAbility to do extensive work on the computer and the telephone in communicating with staff, patients, and vendors/li/ulpWorking Conditions:/pulliPotential exposure to airborne and blood borne infectious diseases and pathogens/liliNormal working hours will be from 8:00 am to 5:00 pm although hours may vary depending upon business need/liliMust be able to work independently and meet deadlines while also being an effective leader and collaborating with the agency-wide management team/li/ulpPreference is given to qualified American Indians in accordance with the American Indian Alaskan Native Preference Act (Title 25, U.S. Code Sections 472, 473 and 473a). Other than the above, the Indian Health Center of Santa Clara Valley is an equal opportunity employer including minorities, women, disabled and veterans./p/div

Indian Health Center of Santa Clara Valley