Business Office Manager

Business Office Manager The Outlook at Windhaven PLANO, Texas, United States About this position At The Outlook at Windhaven, hospitality is more than a service—it is the foundation of how we care for one another. Our luxury senior living community in Plano, TX, is dedicated to creating an environment where residents feel welcomed, valued, connected, and supported in every aspect of life. As part of the Forefront Living family, we are committed to making every moment matter. Opportunity Overview We have an exciting opportunity for an accounting professional who values both financial excellence and exceptional service! You’ll support the financial health of our community through billing, collections, reconciliations, reporting, and month‑end close, while also serving as a trusted resource for residents and families. You’ll also lead our Resident Services Desk team and help create a welcoming, polished experience throughout the community. We’re looking for a proactive, detail‑oriented professional who brings warmth, professionalism, and a genuine commitment to service. ESSENTIAL DUTIES Maintain accurate census in accounting software daily Distribute daily census report Perform all aspects of private pay collections including but not limited to mailing statements, sending letters, making phone calls, attending AR meetings to discuss unpaid accounts, and appropriate follow‑up with all questions related to private pay billing statements Enter all private pay and miscellaneous payments into accounting software Process refunds, write-offs, and adjustments as needed Assist with A/R reports as assigned Research and reconcile past due balances Perform month‑end close procedures timely and accurately, including: Preparing and posting journal entries for prepaids, FF&E, reclasses, and accruals Reconciling all assigned balance sheet accounts Prepare and review month‑end financial reports for accuracy Manage Resident Services Desk staff, including recruiting, training, coaching, evaluating, and supervising day‑to‑day operations and performance Other duties as assigned by the Executive Director or Corporate Controller MINIMUM REQUIREMENTS Associate's Degree in Accounting or 2–4 years previous month‑end close experience Experience in computerized accounting systems and standard software Ability to relate positively, effectively, and appropriately with residents, families, community members, volunteers, and other facility staff Ability to understand and explain A/R billing statements to all concerned Self-starter with aptitude for following through on details and resolving discrepancies Ability to read, write, and speak English Ability to perform Essential Duties as outlined above Genuine caring for and interest in elderly and handicapped people Ability to perform work tasks within the Physical Demand Requirements as outlined below Ability to comply with the Resident Bill of Rights and the Employee Responsibilities Ability to comply with organizational and departmental safety policies and procedures Models a service attitude toward others, takes ownership in solving problems, and takes the initiative to make things better; is friendly and courteous to residents, patients, and co-workers PREFERRED QUALIFICATIONS Bachelor’s Degree in Accounting, Finance, or Business Administration 3–5 years of experience in senior living or healthcare GL month‑end close, billing and collections Experience with month‑end close processes and financial reporting Familiarity with Yardi or similar senior living accounting software Supervisory experience in a business office or accounting environment KEY COMPETENCIES Analytical Skills: Ability to interpret financial data, identify discrepancies, and implement corrective actions Attention to Detail: Ensures accuracy in billing, GL reconciliations, and reporting Leadership: Ability to manage and develop staff effectively Communication: Clear and professional interaction with residents, families, and internal teams Problem‑Solving: Proactive approach to resolving billing and collection issues Time Management: Ability to prioritize tasks and meet month‑end deadlines Integrity: Maintains confidentiality and adheres to ethical standards in financial practices #J-18808-Ljbffr