Medical Support Assistant (Advanced)

Advanced Medical Support Assistant

The incumbent of this position serves as an Advanced Medical Support Assistant with the Oscar G. Johnson, VAMC (OGJVAMC). These clinics are patient-focused, outcome-oriented care systems in which efficient coordination of care is of primary concern. This care is tailored to each individual Veteran patient's needs, which allows for proper care, education and support of each Veteran. This also allows for the proper distribution of the resources available while providing quality and effective health care services for each Veteran. Determines medical care benefits for which the Veteran is eligible by means of a working knowledge of appropriate health administration related laws, policies, guidelines and regulations. Explains beneficiary eligibility and medical benefits which the VA may provide and the procedures to be followed in obtaining the various benefits.

The incumbent is required to schedule and cancel patient appointments utilizing the VistA Appointment Scheduling Enhancement (VSE) package paying particularly close attention to special instructions or requirements of clinic profiles. Scheduling will be completed based on the Veteran's request. Incumbent will utilize the electronic medical record and electronically verify orders taken off/completed. Special consideration will be given, when possible, in making appointments for those with multiple appointments, those driving long distances or those with other special circumstances.

Performs administrative duties associated with patient care and treatment for all categories of beneficiaries, including service connected, non-service connected, active military personnel, active duty referrals, collaterals and employees. Keeps storage areas in order, orders supplies as needed, assures privacy of patient information is maintained, and correctly utilizes sensitive/non-sensitive recycling containers.

At time of checkout the incumbent will promptly and courteously process all pertinent provider's orders and schedule according to Veteran's preference. This shall include scheduling all follow-up appointments, referrals, record requests or releases from VA or private medical facilities, lab/xrays/EKG or other special requests.

Directs consultant requests received from other areas to appropriate clinical staff members. Serves as a liaison between referring sources and the clinic staff. Identifies and communicates fluctuation in workload to the supervisor to assure the timely accomplishment of work/projects throughout the departments in an efficient, effective and economic manner.

As directed by supervisor, assists with on-the-job training for new employees. Incumbent processes requests for information from hard copy or electronic patient medical records. Processes ROI in accordance with regulations governed by the Privacy Act, Freedom of Information Act and HIPPA.

Scheduling appointments and sending variety of letters to Veterans. Incumbent also scans current health insurance cards into the VISTA system. Directs inquiries regarding medical care benefits for which the Veteran is eligible and/or the procedures to be followed in obtaining the various benefits.

Work Schedule: Full Time Mon-Fri 08:00AM-4:30PM.

Pay: Competitive salary and regular salary increases

Telework: N/A

Virtual: This is not a virtual position.

Functional Statement #: 10348F

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)