HELP DESK TECHNICIAN

IT Helpdesk TechnicianVSolvit LLC is currently seeking an IT Helpdesk Technician to support our facility in Ventura, CA. They are responsible for the coverage and coordination of the Help Desk within the IT department. This position will include but is not limited to: remote user support, new user creation, troubleshooting laptop systems, virtual servers, network equipment, presenting solutions to problems, and learning/assisting with support and functions of IT infrastructure.ResponsibilitiesTechnical customer service to employees is a major part of this position and requiring a self-motivated person who enjoys working with a wide variety of people daily. They must be good at providing remote support over the telephone and in person, and be consistently positive, patient, and professional with technical / non-technical employees, vendors, and co-workers.This is a hands-on technical role with the opportunity to grow ones IT skills in a growing and technically diverse Ventura based technology company.Provide help-desk support and resolve problems to the satisfactory expectationsModify configurations, utilities, software settings, etc. for the local workstationsCollaborate with team-members in defining new organizational processes and hardware standardizationInstall, configure and maintain personal computers, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipmentMaintain network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting usersTroubleshoots network, system and applications to identify malfunctions and other operational difficultiesIdentify recurring technical issues and propose solutions to address the root of the problemsIndependently investigate and implement solutions to technical issuesSolve technical help tickets submitted via phone, emailResponsible for the creation and termination of user logons within the network and email systems.Maintenance of email accounts.Maintain the laptop checkout pool systems.Imaging and setup of new hardware.Other duties may be assigned.Basic QualificationsU.S. Citizenship RequiredAssociate degree in Computer Sciences/Information Systems OR experience of 1+ years performing help desk and network administration in a corporate environment.Active DirectoryAbility to communicate technical information to nontechnical personnelKnowledge of computer and/or network security systems, applications, procedures and techniquesSkill in organizing resources and establishing prioritiesExcellent verbal and written communication skillsAbility to learn and support new systems and applicationsIf applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offeredPreferred QualificationsExperience with ManageEngine Service DeskKnowledge of VoIP systems and telephony is desiredAbility to effectively prioritize and execute tasks in a dynamic environment.Linux/Unix experience preferredStrong attention to detailHighly self-motivated and self-directedStrong customer service orientationDuties may require being on call periodically and working outside normal working hours (Overtime paid during evenings and weekend)CompTia Security+ certificationSecret level security clearance or ability to obtainCompany SummaryJoin the VSolvit team! Founded in 2006, VSolvit (pronounced " We.Solve.it ") is a technology enabled solutions provider that specializes in AI/ML, cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award-winning CA MBE, WBE, and CMMI Level 3 certified company. We offer a customizable benefits program that best meets the needs of our employees. Offering may include: medical, dental, and vision insurance; life insurance; long and short-term disability and other insurance products; Health Savings Account; Flexible Spending Account; 401(k) Retirement Plan options; Tuition Reimbursement; and assorted voluntary benefits. Our goal is to grow together and enjoy the work we do as a team.VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.