Vice President; Business Operations

Marksman Security is built on serving our clients and building careers - just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

The Role

We are hiring a VP, Business Operations to build and run the company's business operating system -driving financial and operational rigor, performance management, and cross-functional accountability across our ~12,000 employee workforce that spans 30+ states.

This role reports to the COO and serves as a critical counterbalance to a highly execution-focused leadership model. The mandate is to ensure the organization operates with clarity, discipline, strong economic decision-making, and consistent execution across the field .

Core Mandate

• Establish and run a company-wide operating cadence (weekly/monthly/quarterly)
• Build standardized KPIs and performance dashboards across regions and functions
• Drive budgeting, forecasting, and scenario planning
• Create visibility into margin, cost structure, and ROI by region and service line
• Enforce accountability and goal alignment across a distributed leadership team
• Support executive decision-making with clear, data-driven insights
• Partner with COO on resource allocation and prioritization

Enterprise Program Execution

• Ensure disciplined execution of cross-functional, company-wide initiatives (e.g., technology rollouts, operational transformations, new service implementations)
• Establish frameworks to plan, track, and deliver strategic programs at scale
• Drive alignment across operations, technology, HR, and finance to ensure initiatives land effectively in the field
• Identify execution risks early and drive course correction and accountability
• Ensure initiatives translate into measurable operational and financial outcomes , not just activity

Organizational Effectiveness & Talent Discipline

• Drive consistency in operating playbooks and field execution standards across regions
• Partner with the CHRO to strengthen performance management systems and rigor
• Help implement and scale high-potential identification and development programs
• Support succession planning for key operational and regional leadership roles
• Ensure talent decisions are aligned with business performance and strategic priorities
• Reinforce a culture of accountability, coaching, and measurable performance outcomes

Candidate Profile

Experience

• 10-15+ years in business operations, finance, strategy, or consulting
• Experience in large, distributed organizations (multi-site, 5,000+ employees)
• Background in field-based operations (e.g., security, facilities, logistics, services) preferred
• Strong exposure to P&L management, forecasting, and financial modeling
• Track record of building operating cadences and KPI-driven organizations
• Experience leading large-scale, cross-functional programs or transformations
• Experience partnering with HR/People teams on performance and talent systems

Capabilities

• High business IQ - connects operations, financial outcomes, and execution
• Structured and systems-oriented - drives rigor in performance, programs, and people processes
• Strong program leadership - ensures initiatives are executed consistently across a distributed organization
• Executive presence - able to influence and challenge senior leaders
• Analytical depth + practical judgment - not just reporting, but decision-shaping
• Operator mindset - understands real-world execution at scale

Style

• Low ego, high accountability
• Direct, clear communicator
• Comfortable operating in complexity and ambiguity
• Balances speed with rigor
• Values both performance outcomes and people development

Success Profile (12 Months)

• Fully implemented operating cadence and KPI framework
• Clear visibility into performance, profitability, and cost drivers
• Improved forecast accuracy and financial discipline
• Stronger accountability across regions and functions
• Increased consistency in field execution and playbook adherence
• Successful rollout of key enterprise initiatives (e.g., technology deployments) across regions
• More robust performance management and talent pipelines in place
• Leadership team making faster, more informed, and more disciplined decisions

Why This Role

• High-impact role at national scale
• Direct exposure to COO and executive leadership
• Opportunity to shape both the business system and execution system of the company

Critical to driving profitable growth, operational excellence, and scalable execution

#IND3