Medical Office Assistant

Position Overview

The primary purpose of this position is to provide services to clients in a clinical/programmatic setting as directed by the RN/Provider (ERRN) within the scope of practice.

Examples of Duties

Duties included but are not limited to:

• Provide information to individuals and families who are recipients of local health services, including test results, interviews, and appointments.
• Escort patients to their destination and prepare patients for examinations by provider.
• Obtain personal and medical history from the patient, including information on return visits for health history and medication compliance.
• Operate specific medical equipment relevant to job functions, ensuring safe and effective usage.
• Request, review, document in, and return patient medical records as necessary.
• Assemble patient charts with the appropriate forms needed for visits.
• Assist with maintaining supply orders and inventory for the clinical areas.
• Ensure exams rooms are clean and clutter free.
• Prepare patient for examination by provider by obtaining height, weight, and vital signs, including hearing and vision.
• Assist providers and nurses with standard nursing assignments and laboratory functions

Employee is subject to be called upon anytime to help the agency respond to a public health emergency which may include, but is not limited to, outbreak investigations, staffing mass dispensing or immunization clinics, providing disaster relief, or other incidents (man-made or natural and intentional or non-intentional) as they arise, or any public health response requested by the Health Director.

Minimum Qualifications

High school or General Educational Development diploma, completion of a one-year formal training course in medical office assisting at a community college or technical institute; or High school or General Educational Development diploma and a combination of one year of clerical and health/dental related experience; or an equivalent combination of education and experience.

Management Preference: Current listing as a Nurse Aide II by the North Carolina Board of Nursing.

Degrees must be received from appropriately accredited universities.

Applicants who have obtained their education outside of the U.S. and its territories must have their academic degrees validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S. The National Association of Credential Evaluation Services (NACES) is a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at

High School and/or college transcripts, relevant certifications/licences and verification of equivalent degree, if applicable, may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Public Health Human Resources, 1235 Ramsey Street, Fayetteville, NC 28301. If selected for the position, a formal transcript will be required within 30 days of hire.

Knowledge, Skills and Abilities

• Thorough knowledge of skills needed as a medical office assistant as well as knowing procedures and medical terminology.
• Some knowledge of resources and organizations that work closely with public health.
• Must have good communication skills and the ability to follow both oral and written instructions.
• Ability to use sound judgment and empathy with clients.
• Some knowledge of health and safety precautions is needed to operate in this position.
• Must have good clerical skills and be able to maintain/compile clerical records and reports.
• Must maintain confidentiality and follow HIPAA Policy and Procedures.
• Ability to work with staff and patients, under supervision, as set up by departmental policies.
• Employee must have excellent internal and external customer service skills in all types of communications (in person, telephone, and via email).
• Employee must present a professional appearance and represent the agency favorably at all times.

Must have or obtain and maintain a valid North Carolina driver's license with an acceptable driving record. Background check and negative drug test are required.

Inquiries about this job posting should be directed to Department of Public Health Human Resources. The Cumberland County Department of Public Health (CCDPH) is an Equal Opportunity Employer. CCDPH complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. CCDPH does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. For more information, please click here.