Medical Support Assistant (Office Automation)

Summary

About the Position: This position is located at Directorate of Resource Management, Department of Managed Care, Womack Army Medical Center, Fort Bragg, North Carolina.

This is a Direct Hire Solicitation

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Duties

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• Receive patients and visitors as the initial point of contact, in person or telephonically for the clinic.
• Perform the full range of receptionist, recordkeeping, and miscellaneous clerical duties (scheduling appointments, greeting the patients, answering telephones, taking messages, etc.) in a clinic or Medical Treatment Facility.
• Schedule appropriate patient appointments
• Create correspondence, medical statements, and various reports.
• Ensure eligibility for care and contact patient administration for verification.
• Enter and retrieve patient data from automated healthcare systems.
• Maintain patient records, both electronic and hard copy, according to policies, procedures, and medical treatment facility regulations.
• Utilize automated office or healthcare systems to schedule patient appointments; update, enter, or retrieve patient information; or complete clerical duties.

Requirements

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Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
• This position requires a qualified typist (minimum 40 words per minute)
• A Personnel Security Investigation is required.
• This position has been designated Mission Essential. In the event of severe weather conditions or other such emergency type situations, the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• Position is designated as Inclement Weather Essential. The incumbent must make every attempt to report for work on time and/or remain on duty during severe weather conditions.
• This position is required to be screened for and obtain necessary immunizations/vaccinations(hepatitis, influenza, etc.), unless exempted by a licensed physician
• This position requires that you obtain and maintain a Basic Life Support (BLS) certification from, or in accordance with, the American Heart Association and American Red Cross. Advanced certification (e.g., ALS) does not supersede BLS.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: I have one year of specialized experience equivalent to at least the GS-04 grade level in the Federal service which includes performing clerical and administrative support functions such as record keeping, answering telephone calls, receiving patients, and/or scheduling patient appointments within an inpatient or outpatient clinic or medical treatment facility (MTF); providing basic medical information to patients, medical staff, and the general public; and utilizing automated office, healthcare, and/]or scheduling systems to enter and retrieve data.

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

. OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:

Additional information

• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• Salary includes applicable locality pay or Local Market Supplement.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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