Client Success Manager, Incentives

Client Success Manager

With general direction from a manager, the Client Success Manager is responsible for driving strategy and execution of digital promotions on behalf of assigned CPG clients. In close coordination with a salesperson, the Client Success Manager works to meet and exceed client goals and revenue targets for digital promotions, while ensuring the client maintains a high level of satisfaction with the services and products that Inmar delivers. The Client Success Manager becomes a trusted, strategic advisor to the client, monitoring performance, making recommendations to optimize and refine their client's digital promotions portfolio, creating internal benchmarks and expectations, and working collaboratively with internal teams to help build upon, refine and improve the digital promotions suite of solutions.

Primary Accountabilities:

Influence

• Work closely with internal sales team on client digital promotions strategies, ongoing contract management, contract renewal and expansion opportunities
• Develop recommendations and execute promotional programs that align with overall client KPIs and/or individual campaign goals
• Create compelling client-ready assets to motivate and inspire stakeholders, focusing on the clear and concise communication of data-driven recommendations
• Establish and develop trusted, long term relationships with assigned client(s)
• Develop holistic view of clients' business including in-depth knowledge of marketing plans, objectives, strategies, and challenges
• Manage internal and external communications, garnering support and getting appropriate buy-in across teams
• Work with multiple departments at Inmar and the client (e.g., Sales, Operations, IT, Promotion Analytics, Marketing, Reporting, Agencies, etc.) to execute digital campaigns, understand trends of the business, identify and seize new opportunities to grow revenue, and resolve any potential issues

Strategic

• Develop and monitor campaign metrics to support efficient assessment and optimization of digital promotions, making informed and timely recommendations to enhance performance against client KPIs
• Deliver post-event analysis with holistic campaign recap and actionable insights and recommendations for future programs and opportunities
• Maintain expertise on industry trends, technology, best practices, and regulations of relevance to digital promotions
• Obtain "expert" level understanding of Inmar's solutions, while thoroughly understanding clients' strategic goals and objectives translate how Inmar's solutions align with those objectives
• Ensure the client understands the value of the services available and being received to ensure renewals with increased value to the company

Operational

• Maintain and utilize current sales materials, as well as ongoing updates to products, tactics, features, etc.
• Manage status tracking of estimates/proposals, currently live offers, purchase order and billing information, and reporting
• In consultation with sales, ensure accuracy of Salesforce.com entries/opportunities
• In collaboration with cross-functional teams, support development and refinement of product and sales materials (i.e. case studies)

Additional Responsibilities:

• Performs other duties as assigned
• Complies with all policies and standards

Required Qualifications:

• Bachelors in business, marketing, communications or a related field required
• 1-3 years of related experience, including responsibility for account management; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed for this position required
• Experience in data-driven strategic planning and data sources and visualization tools
• Experience within the adult beverage sector, preferred
• Experience with position marketing or digital media, preferred
• Experience with CPG manufacturers or Retailers, a plus
• Demonstrated experience in expanding business relationships in a highly competitive environment; ability to sell across products and a variety of different solutions; ability to discern the solution that is best for the customer and the value range they are willing to pay
• Good decision making, knowing when to leverage additional resources to move deals past obstacles
• Proficient with Salesforce.com
• Proficient with Google Suite and Microsoft Suite producing professional business correspondence, proposals and reports
• Ability to prioritize and manage multiple tasks requiring follow-up and meeting deadline(s); must thrive in a fast-paced, dynamic atmosphere

Physical Demands

• Use Hands to Handle Objects - Regularly
• Reach with Hands or Arms - Regularly
• Talk or Hear and Read Instructions - Regularly
• Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally
• View Items at a Close Range - Regularly

Rarely: Job requires this activity up to 25% of the time Occasionally: Job requires this activity between 25% - 50% of the time Frequently: Job requires this activity between 50% - 75% of the time Constantly: Job requires this activity more than 75% of the time Individual Competencies

• Adaptable: Arrives at a conclusion based on previous experiences and good judgment.
• Accountability: Entire organization.
• Influence: Function.
• Teamwork: Advanced communication skills used to lead a team.
• Communication: Contributes to strategy for their team.
• Problem Solving: Completes routine and repetitive tasks where tasks are straightforward.
• Inclusivity: Diagnoses issues using a systematic and methodical approach.
• Business Acumen: Gains support for ideas within the team.
• Vision and Strategy: Division.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to:

• Medical, Dental, and Vision insurance
• Basic and Supplemental Life Insurance options
• 401(k) retirement plans with company match
• Health Spending Accounts (HSA/FSA)

We also offer:

• Flexible time off and 11 paid holidays
• Family-building benefits, including Maternity, Adoption, and Parental Leave
• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
• Wellness and Mental Health counseling services
• Concierge and work/life support resources
• Adoption Assistance Reimbursement
• Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring range for this position is:

72,734.63 - 121,224.38 USD Annual

The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations.

Depending on the job level and role, it may include:

• Annual discretionary bonuses through our Core Company Performance Bonus Plan
• Equity grants, sign-on bonuses, and other tailored incentive opportunities
• Additional discretionary compensation, such as: