Creative Operations Specialist

At OOFOS, our mission is to make people feel good through our proprietary OOfoam™ technology and innovative footbed design, company culture, and community initiatives. We prioritize empathy, inclusivity, and creativity, leaving a lasting sense of WOW! We are committed to providing exceptional experiences for both our customers and employees, fostering a trusted and inclusive environment. You’ll have the autonomy and flexibility to develop your career and contribute to our innovative products, that enable people to live life in ultimate comfort. We’re hiring a Creative Operations Specialist to be the engine behind our Growth & Retention Marketing team’s creative output. This role exists to make sure great ideas don’t get stuck in a process, that campaigns move from brief to launch smoothly, assets land where they need to be, and our creative pipeline never becomes a bottleneck. Reporting to the Senior Creative Strategist, you’ll be the operational backbone of our creative function. You’ll own project management, asset trafficking, workflow systems, and vendor coordination. Ensuring the team has the structure it needs to move fast and produce high-quality work at scale. This is the right role for someone who is equal parts organized and creative-minded. Someone who understands the nuances of creative production, thrives in fast-paced environments, and gets real satisfaction from building systems that make talented teams more effective. Key Responsibilities Project & Workflow Management Own end-to-end project management for all creative campaigns and asset requests, from brief intake through final delivery, ensuring timelines are met and nothing falls through the cracks. Build and maintain a centralized creative calendar that tracks campaign milestones, asset due dates, review cycles, and channel launch dates across all active projects. Develop and continuously improve creative workflows, intake processes, and briefing templates to increase efficiency and reduce time-to-launch. Run weekly creative production standups, manage task tracking systems, and proactively flag risks or blockers for the team. Asset Management & Trafficking Manage the organization, versioning, and distribution of all creative assets. Ensuring the right files reach the right teams (media, social, web, retail) in the right formats and on time. Maintain a clean, well-structured digital asset management (DAM) system, establishing naming conventions, folder structures, and archival protocols the whole team can rely on. Coordinate asset trafficking to media buying and channel teams, ensuring specs are met and assets are delivered ahead of campaign go-live dates. Track creative asset performance data in partnership with the performance marketing team, organizing learnings in a format the Senior Creative Strategist can act on. Serve as the primary day-to-day point of contact for external creative vendors, freelancers, and production partners; managing scopes, timelines, deliverables, and feedback cycles. Support the onboarding of new agency and freelance partners, including setting up contracts, NDAs, brand access, and tooling. Track vendor budgets and POs, flagging any variances and ensuring invoices are processed in a timely manner. Help evaluate agency and vendor performance, providing the Senior Creative Strategist with organized feedback and production metrics to inform partnership decisions. Process Building & Team Enablement Document, standardize, and communicate operational processes so the creative team can work consistently and efficiently, even as the team and workload scale. Manage and optimize the team’s project management tools (e.g., Asana, Monday.com, Notion), ensuring they’re set up to reflect actual workflows and that the team is using them effectively. Research and recommend new tools, platforms, or process improvements that can increase creative output or reduce operational friction. Support the Senior Creative Strategist in preparing and organizing materials for campaign reviews, stakeholder presentations, and creative retrospectives. Requirements 1–3 years of experience in creative operations, project management, or traffic/production coordination; ideally within a brand, in-house creative team, or marketing agency. Bachelor's degree in Marketing, Business, Advertising, Communications, or related field. Demonstrated experience managing multiple concurrent creative projects across various channels (paid social, digital, video, OOH, etc.) in a fast-paced environment. Familiarity with the creative production process, from brief writing and concepting through asset production, review, and final delivery. Experience working within or alongside performance marketing teams is a plus; understanding of paid media asset specs and trafficking requirements preferred. Background in fashion, footwear, apparel, or consumer lifestyle brands is a strong plus. Highly organized and detail-oriented, with an ability to manage complexity across multiple workstreams without losing sight of deadlines or quality. Strong command of project management tools such as Asana, Monday.com, Notion, Airtable, or similar platforms. Proficiency with digital asset management systems and file organization best practices. Excellent communicator able to keep stakeholders aligned, set clear expectations, and elevate issues before they become problems. A collaborative, low-ego team player who is comfortable working across creative, marketing, finance, and external vendor teams. Comfortable working with data and performance reports; able to compile and organize creative analytics without needing to be a specialist. Proactive self-starter who can spot inefficiencies and take initiative to improve them without waiting to be asked. Nice to Have Experience with creative analytics or reporting tools (e.g., Motion, Triple Whale, Northbeam). Familiarity with basic design tools like Figma or Adobe Creative Suite; enough to do light asset QA or resizing. Experience supporting influencer or UGC content production workflows. Exposure to budget tracking, vendor management, or procurement processes. Leadership/Cultural Requirements Cultural fit is crucial – Strong desire to make people feel good and live our brand ethos is a must. Bring a positive, solutions-oriented mindset and contribute to a collaborative team environment. Demonstrates initiative, anticipates issues, and thrives in a dynamic, fast-moving environment. Proactive, collaborative, and eager to learn within a growing team. Use effective communication and listening skills. Ability to work well in a team environment under tight deadlines. Job Type: Full time - Exempt, Hybrid based in Braintree, MA (Minimum 3 days onsite). OOFOS is an Equal Opportunity Employer. We recruit, hire, train and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. #J-18808-Ljbffr OOFOS