Collections Specialist

Job Description

Job Description

CHANGE DEPARTMENT TO USE

Do you have excellent collections & customer service skills? Are you detailed oriented with strong follow through? Do you enjoy working in a collaborative work environment? If yes, consider City Wide!

City Wide Facility Solutions - Central Pennsylvania is seeking a Collections Specialist to join our team!

We are seeking a detail-oriented and customer-focused  Collections Specialist to join our team. This role is responsible for managing accounts receivable, ensuring timely payment of outstanding balances, and delivering a positive customer experience throughout the collections process. The ideal candidate combines persistence with professionalism and excels at follow-up to resolve issues quickly and accurately.

Why City Wide?

City Wide Facility Solutions is a leader in the building maintenance industry, with over 100 locations that serve communities across the U.S. and Canada. Our company mission is to create a ripple effect...by positively impacting the community of people we serve. Our vision is the be the first choice for our clients, contractors and employees . Our values of community, accountability and professionalism are how we model success. At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive and fun environment. Are you ready to join?

Requirements

Key Responsibilities

• Proactively contact clients via phone, email, and written communication to resolve past-due accounts and secure payment.
• Maintain consistent and professional follow-up with customers to ensure timely resolution of outstanding balances.
• Provide excellent customer service while discussing payment options, negotiating arrangements, and addressing account inquiries.
• Document account activity, communications, and payment commitments accurately in company systems.
• Partner with accounting, sales, and customer service teams to resolve disputes or billing discrepancies.
• Monitor aging reports and escalate high-risk accounts as needed.
• Adhere to company policies, compliance requirements, and applicable regulations

What is required...

• 2+ years of collections, accounts receivable, or customer service experience preferred.
• Strong communication, negotiation, and active listening skills.
• Demonstrated ability to follow up consistently and manage multiple accounts simultaneously.
• Customer-first mindset with the ability to maintain professionalism in difficult conversations.
• Proficiency in Microsoft Office Suite and familiarity with accounting or CRM software.
• High attention to detail, organization, and problem-solving ability.

Benefits

City Wide Facility Solutions offers competitive compensation and benefits, commensurate with experience.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at

City Wide is an Equal Opportunity Employer.