Field Service Specialist

Summary/objective Field Service Engineers (FSEs) represent the company working in customer laboratories throughout their assigned region and nationwide as needed. FSEs provide service for histology laboratory equipment addressing any needs, concerns, and questions they might have. Working with their assigned Service Coordinator, coordinate schedule with customer and maintain communication regarding estimated time of arrival, job status, equipment status, and time of completion and departure from account along with their direct manager and the customer. Perform all service calls to the Avantik standards of training and protocol ensuring they are upholding company core values at all times. Essential functions Perform emergency repairs and preventative maintenance according to Avantik service levels and the documented PM protocols. Maintain possession of proper parts inventory necessary for emergency repairs and PM tasks Evaluate client labs for additional service opportunities Compile necessary service reports for repairs and PM date stickers for all instruments service Coordinate schedule with client and maintain communication regarding estimated time of arrival Record service reports and send to Service Coordinator electronically at the time of service while onsite at the customers location Follow up with Service Coordinator to ensure service documentation is up to date and complete Restock inventory as parts become available. Take physical inventory of warehouse as requested Attend scheduled FSE meetings as required Coordinate all quotes with the office staff Generate sales leads by watching for potential consumable solutions, by attentively observing client needs while on-site Follow up on any pending contract renewals and PM jobs that have not yet been closed Report service issues and/or customer feedback to your manager Maintain an organized service vehicle ensuring successful site visits for upcoming week Basic mechanical aptitude and skills Basic PC skills Solid verbal and written communication skills Team player Ability to interpret schematics and illustrated parts drawings Ability to lift 50 pounds and stand for long periods of time Travel (car is provided) is required to provide service at customer locations Overnight stays are required on an as needs basis to complete service needs of the customer. Avantik is an Equal Opportunity Employer. #J-18808-Ljbffr