Operations Manager

Operations Manager Full Time Laguna Hills, CA, US 6 days ago Requisition ID: 4050 Salary Range: $75,000.00 To $80,000.00 Annually SUMMARY Plan and manage the room and related area’s operations of the hotel to achieve customer (guests, associates, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. RESPONSIBILITIES Responsible for short and long term planning and day to day operations in F&B, BOH and FOH Assist in managing aspects of the P & L by controlling costs and achieving budgeted POR’s • Reviews departmental costs and budgeted expenditures using “checkbook” accounting. Lead hotel team in absence of General Manager Monitors labor productivity Assist department managers with discipline and termination of hourly associates Perform other duties as assigned, of which the employee is capable Will create weekly department schedules, as needed Will keep all monthly and quarterly reports updated and complete Dress professionally and appropriately while on the hotel property – always wearing a nametag Must adhere to all work rules, procedures, and policies established by the company, including but not limited to, those contained in the employee handbook Responsible to instill company culture within the hotel and create a positive impact in the guest and associate experience Will ensure proper training of all associates Communicate with all salaried managers on a weekly basis to ensure proper communication and consistency throughout the hotel. Hold individual and team meetings weekly Ensure compliance with company and franchise partner’s programs and initiatives Provides the proper work environment to facilitate open communication and effective teamwork Ensures associates have tools and resources to do the job and help them reach their full potential Motivates associates to achieve desired results and ensures that proper rewards are in place for outstanding performance Assist in developing sales driven culture throughout all hotel departments Maintain the property in first class condition; protect, secure and enhance the assets as appropriate Utilize the resources, information and tools offered to check for standard compliance Ensure compliance in QA audits exceed brand standards Inspects hotel premises to ensure hotel is pristine for guest enjoyment Will daily inspect five guest rooms for cleanliness and maintenance issues Focuses on sense of arrival, managing the public space and curb appeal Ensures sight, smell, sound and cleanliness is top of mind with hotel team Inspects food and beverage outlets for quality, organization and cleanliness Maintain inventory count, provide ordering of F&B, BOH and FOH as needed to align with budget Attend weekly/bi-weekly revenue management meetings Verify nightly import and reporting is accurate (i.e. Daily Audit) Ensure all reservations are processed efficiently and accurately and that all flagged reservations are corrected daily Maintain an effective flow of communication from the reservations outlet to all departments pertaining to Provide budget/forecast updates to weekly operational and sales meetings Review rooming lists for accuracy in format and billing and ensure prompt processing Monitor group cut off dates and room blocks Review group resumes ensuring accuracy as stated Train guest service agents on proper reservation procedures and guest satisfaction Remain in compliance with local, state and federal laws and regulations. Ensure enforcement and communicate hotel security policies and procedures (including emergency procedures). Practice safety standards in accordance with company policy at all times • Participate in emergency response team activities including fire drills, alarm tests and emergency response practice sessions as directed by hotel management. Keep work area neat and organized. Ensure guest satisfaction is consistent and exceptional in all departments Resolve guest complaints, as appropriate to maintain a high level of guest satisfaction and quality Maintains guest satisfaction performance at top 25.0% of brand Ensure properties are ranked in the top 10 on all third party “guest reviews”. Leverages the brands tools to help drive guest satisfaction • Analyzes guest feedback to determine root cause and solutions Reviews service training programs and brand objectives compliance Play a part of and help grow the culture of “Everyone Sells.” Thank every guest for their business and invite them to stay with you again. Ask guests to recommend your hotel to their friends, family, and colleagues. Learn the hotel’s top 10 sales accounts and participate regularly to increase production. During conversations with guests, ask them what brings them to town. This information could turn into a valuable sales lead so pass it Participate in community and professional organizations to maintain high visibility and promote a good image thus fostering future growth along to the sales department. Support your sales team so they are making outside sales calls and not caught up in operational or administration tasks. Attend breakfast/lobby during peak hours for guest relations and in support of sales efforts. OTHER DUTIES, SKILLS, AND DEMANDS SITTING: Occasionally for extended periods of time throughout the daily work schedule. STANDING/WALKING: Constantly. Walking up to three miles per day on cement, asphalt, tile, and carpet. CLIMBING: Frequently. Stairs. Accessing all areas of the hotel–front and back of the house. LEG/FOOT USE: Constantly. Walking, standing. PUSHING/PULLING: Frequently. Average weight occasionally 10 lbs. Maximum weight occasionally 150 lbs. LIFTING/CARRYING: Frequently. Average weight: 10 lbs. Maximum weight: 50 lbs. OTHER PHYSICAL DEMANDS: Rarely. TALKING IN PERSON: Constantly with guests, community and associates. TALKING ON TELEPHONE: Occasionally with guests, community and associates. OTHER SPEECH REQUIREMENTS: Occasionally. Ability to communicate in English is required. Use of 2 way radio, cell phone. HEARING IN PERSON: Constantly. Hearing on telephone: Frequently. Hearing on telephone: Frequently with guests, community and associates. OTHER HEARING REQUIREMENTS: Occasionally. The ability to understand English is required. Spanish is helpful. Must be able to detect problems with machines. NEAR VISION: Constantly. Corrected to 20/40. FAR VISION: Constantly. Corrected to 20/40. DEPTH PERCEPTION: Occasionally. Helpful when climbing stairs and reaching for things in high places. COLOR VISION: Constantly. Product, and SDS labels, landscaping. SMELL: Constantly. Detect potential hazards and odors. INTERACTION WITH OTHERS/COMMUNICATION SKILLS: Constantly. Professionally deal with difficult situations/people. DEADLINES/SHIFT WORK/OVERTIME: Constantly. Meet deadlines as required. Meet multiple deadlines as business demands. Adjust to schedule changes and cover shifts on short notice. At times must work up to 10 hours per day. FLEXIBILITY: Frequently. Need to work a variety of hours. Varied tasks under varied conditions. PACE: Constantly. Meal timing, number of guests, must change pace as business demands. ATTENTION TO DETAIL: Constantly. Cleanliness. OTHER PSYCHOLOGICAL DEMANDS: Frequently. Work with guests who have demands or expectations which cannot be met due to the lack of equipment or the facility. COMPETITIVE COMPENSATION We offer a highly competitive salary that reflects your skills and experience. HEALTH COVERAGE Medical, Dental, and Vision insurance Ancillary Benefits to support your well-being 401(k) with company contribution WORK-LIFE BALANCE Paid Time Off (PTO) (based on FT or PT status) Paid Sick Leave to take care of yourself when needed (based on FT or PT status) On-the-job training and mentorship Clear pathways for advancement within the company Associate Referral Program – get rewarded for bringing in top talent Hotel Discounts – enjoy the exclusive rates at our properties Daily Pay – Access to your pay when you want it! EEO STATEMENT Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. #J-18808-Ljbffr