Services Sales Solutions Architect

The Services Sales Solutions Architect Director plays a critical role in the presales process and in setting customers up for success by prescriptively shaping, scoping and solutioning applications and functionality leveraging Salesforce Core/PSS and Salesforce‑related cloud products. This person serves as a trusted technical advisor to Salesforce customers, providing guidance to Sales & Professional Services teams on Salesforce Core/PSS and Data 360 capabilities and the level of effort for implementation, bringing synergies across each customer’s implementations, and ensuring project implementations are positioned to deliver the highest levels of customer satisfaction. They are platform experts who are accountable for the oversight of our technical solution approach, quantifying business value, and aiding the sales teams to scope the expected outcomes of the engagement. They are internally and externally recognized as a business contributor, industry and product specialist. Citizenship Requirement Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship and is able to meet customer and government screening standards applicable to this role. This may include the following: Deep understanding of Salesforce Core/PSS (government solutions preferred) Ability to scope Salesforce projects and integration with ancillary technology stacks Pre‑Sales solutioning in conjunction with the Solution Engineers Bringing public sector expertise and perspective Ability to drive better outcomes through extensive platform expertise Create deep alignment with customer IT departments and partners Executive relationship building Responsibilities Correctly scope projects (people, skills, timeframe) to deliver on clients’ requirements Bring best practices to each client engagement through deep platform expertise, providing subject matter expertise related to Salesforce Core/PSS products Provide oversight and governance for pre‑sales solutioning and architecture on large multi‑cloud implementations Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap Align closely with Account and Services Sales team by leading pre‑sales activities such as the development of client‑specific proposals, SOWs, staffing plans, and engaging with other SMEs across the organization to gain consensus on an acceptable proposal as necessary Successfully manage multiple strategic clients simultaneously Recognized as a valuable and trusted advisor by our customers and other members of Salesforce, and continue to build a reputation for excellence in professional services Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace Show continued professional growth and development The ideal candidate will have: A successful track record of working effectively in a highly matrixed and fast‑growing organization A skill in correctly sizing and scoping Salesforce Core/PSS projects A passion and belief in the unique value of professional services in a cloud software company The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce The capability to recognize complicated customer and internal relationships and navigate win\/win outcomes for multiple stakeholders The ability to partner with customer IT leaders and Salesforce partner leaders to align on the technical implementation of Salesforce and how it adds value to their overall enterprise architecture Deep problem‑solving skills and the ability to help solve problems with minimal background and a fast ramp up Must Have Qualifications & Skills: 5+ years of direct experience delivering and/or overseeing applicable solutions 10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise 2+ years of sizing and scoping applicable projects Salesforce System Architect Certification Ability to travel; up to 25% Preferred Qualifications & Skills: Washington D.C., Maryland, Virginia (DMV) proximity Salesforce Application Architect Certification 5+ years’ operating in a pre‑sales environment, shaping and scoping large and complex implementation projects 5+ years of enterprise‑level project or program management experience Demonstrated technical and—or functional aptitude, and ability to engage with architects or SMEs into pre‑sales activities Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as solution architecture tradeoffs, road mapping, enterprise transformation strategy, and executive‑level requirement gathering sessions Excellent strategy development and problem‑solving skills as well as business development focus and experience (e.g., relative to new products, services, and go‑to‑market approaches), while possessing a broad level of technology understanding and substantial operational acumen Delivery focused: Previous experience leading teams of architects to delivery complex solutions Excellent analytical & problem solving skills Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employees are assessed on merit, competence and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey, and applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination and everything in between. Compensation and Benefits In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. The typical base salary range for this position is $197,300–$313,700 annually. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and WashingtonDC, the base pay range for this role is $237,700–$344,700 per year. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. #J-18808-Ljbffr