Admin Assistant
$22 - $25 per hourExpress Employment Professionals Defunct
Job Full Description We are hiring an ADMINISTRATIVE ASSISTANT . This position supports the Call Center and Customer Service team by monitoring case activity, verifying billing and invoice information, tracking communications, and ensuring that follow-up activities are completed in a timely manner. This position requires strong attention to detail, organization, communication skills, and the ability to identify and resolve discrepancies.
Essential Duties and Responsibilities Call Monitoring and Follow-Up
Schedule: Monday to Friday from 10am to 6pm
Pay: $22-$25/hr.
Apply online at
Union City, NJ
3187
4808 Bergenline Avenue
Suite 502
Union City, NJ 07087
Essential Duties and Responsibilities Call Monitoring and Follow-Up
- Monitor missed calls voice mail and call activity within Zoom.
- Review missed calls to ensure that calls are returned promptly.
- Check call records to verify that dental offices have received appropriate follow-up.
- Identify calls that have not been returned and communicate with the appropriate team member to ensure follow-up is completed.
- Assist in maintaining accurate call records and documentation.
- Monitor voicemail and other communication channels as assigned.
- Monitor the company's general mailbox throughout the day and make sure every incoming message is reviewed promptly.
- Respond directly to general inquiries that don't need a specific department.
- Route messages that need a specific department to the right team (such as Customer Service, Billing, Production, or Shipping), and make sure each one is received.
- Follow up on routed messages to confirm they're resolved, and keep the mailbox organized so nothing is missed or left unanswered.
- Review case due dates in the Excel tracking sheet every day to make sure they're accurate and matching.
- Find and fix any conflicting or overlapping due dates, such as duplicate entries, dates that don't match the case details, or too many cases due on the same day.
- Tell the right department or team member right away about any date that needs to be adjusted and update the sheet once it's settled.
- Keep the spreadsheet organized so the team has a reliable schedule to work from, and no case misses its deadline.
- Check messages in the lab's system several times throughout the day so nothing sits unread.
- Review each message and send it to the right department based on what it's about, such as a case question, a billing issue, or a delivery request.
- Confirm that each department receives its messages and follow up on any that haven't been answered.
- Flag anything urgent or unclear to a supervisor right away, so every message ends up with the right person and gets handled on time.
- Maintain organized and accurate records.
- Enter and update information in company systems.
- Prepare reports or tracking documents as requested by management.
- Assist with identifying recurring cases, billing, or communication issues.
- Maintain confidentiality of company, patient, doctor, and account information.
- Perform other administrative duties as assigned.
- High school diploma or equivalent required.
- Previous administrative, customer service, call center, or medical industry experience preferred.
- Strong attention to detail and accuracy.
- Excellent organizational and follow-up skills.
- Strong written and verbal communication skills.
- Ability to manage multiple tasks and priorities.
- Comfortable working with computer systems, Zoom, excel, and other company software.
- Ability to identify discrepancies and take appropriate action to resolve them.
- Ability to work independently while also communicating effectively with the team.
Schedule: Monday to Friday from 10am to 6pm
Pay: $22-$25/hr.
Apply online at
Union City, NJ
3187
4808 Bergenline Avenue
Suite 502
Union City, NJ 07087
Vacancy posted 17 hours ago
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