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Admin Assistant

$22 - $25 per hour

Express Employment Professionals Defunct

Job Full Description

We are hiring an ADMINISTRATIVE ASSISTANT . This position supports the Call Center and Customer Service team by monitoring case activity, verifying billing and invoice information, tracking communications, and ensuring that follow-up activities are completed in a timely manner. This position requires strong attention to detail, organization, communication skills, and the ability to identify and resolve discrepancies.


Essential Duties and Responsibilities

Call Monitoring and Follow-Up

  • Monitor missed calls voice mail and call activity within Zoom.
  • Review missed calls to ensure that calls are returned promptly.
  • Check call records to verify that dental offices have received appropriate follow-up.
  • Identify calls that have not been returned and communicate with the appropriate team member to ensure follow-up is completed.
  • Assist in maintaining accurate call records and documentation.
  • Monitor voicemail and other communication channels as assigned.
General Mailbox Management
  • Monitor the company's general mailbox throughout the day and make sure every incoming message is reviewed promptly.
  • Respond directly to general inquiries that don't need a specific department.
  • Route messages that need a specific department to the right team (such as Customer Service, Billing, Production, or Shipping), and make sure each one is received.
  • Follow up on routed messages to confirm they're resolved, and keep the mailbox organized so nothing is missed or left unanswered.
Due Date Review Data validation
  • Review case due dates in the Excel tracking sheet every day to make sure they're accurate and matching.
  • Find and fix any conflicting or overlapping due dates, such as duplicate entries, dates that don't match the case details, or too many cases due on the same day.
  • Tell the right department or team member right away about any date that needs to be adjusted and update the sheet once it's settled.
  • Keep the spreadsheet organized so the team has a reliable schedule to work from, and no case misses its deadline.
System Message Monitoring
  • Check messages in the lab's system several times throughout the day so nothing sits unread.
  • Review each message and send it to the right department based on what it's about, such as a case question, a billing issue, or a delivery request.
  • Confirm that each department receives its messages and follow up on any that haven't been answered.
  • Flag anything urgent or unclear to a supervisor right away, so every message ends up with the right person and gets handled on time.
Administrative Responsibilities
  • Maintain organized and accurate records.
  • Enter and update information in company systems.
  • Prepare reports or tracking documents as requested by management.
  • Assist with identifying recurring cases, billing, or communication issues.
  • Maintain confidentiality of company, patient, doctor, and account information.
  • Perform other administrative duties as assigned.
Qualifications
  • High school diploma or equivalent required.
  • Previous administrative, customer service, call center, or medical industry experience preferred.
  • Strong attention to detail and accuracy.
  • Excellent organizational and follow-up skills.
  • Strong written and verbal communication skills.
  • Ability to manage multiple tasks and priorities.
  • Comfortable working with computer systems, Zoom, excel, and other company software.
  • Ability to identify discrepancies and take appropriate action to resolve them.
  • Ability to work independently while also communicating effectively with the team.

Schedule: Monday to Friday from 10am to 6pm


Pay: $22-$25/hr.


Apply online at


Union City, NJ
3187
4808 Bergenline Avenue
Suite 502
Union City, NJ 07087
Vacancy posted 3 days ago
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