Patient Service Representative

Patient Access Representative I

The Patient Access Rep I performs tasks related to preregistration, registration, patient financial counseling, and collections of patient liabilities of co-payments. This position works with medical staff, revenue cycle departments, nursing departments, and ancillary departments to coordinate Patient Access functions, and ensure smooth delivery of services. The Patient Access Rep I collects demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance. This position distributes information to patients or their representative, and other information required by federal and state guidelines, and ensures that patient information meets all quality and regulatory standards, specifically HIPAA guidelines. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.

With 11 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

What You Can Expect:

• Interviews patient and family in order to obtain registration information, and enters correct data including patient name, gender, and date of birth without duplication of an existing medical record at the time of registration and pre-registration.
• Enter insurance policy number, group number, address, and telephone numbers and patient billing data and clinical data.
• Verbally interview patient and/or family in order to obtain registration information.
• Identifies patient liabilities, obtains patients on pre-service payments, counsel's patients on payer financial waivers, and processes co-payments collections.
• Identify co-payment procedures and fiscal procedures related to registration procedures.
• Complete computer and telephone pre-registrations to maintain patient flow.
• Full-time, Hours shifts M-F BETWEEN 5:30AM -6:30PM, EVERY 3RD SATURDAY and Sunday (12 hour shifts) with rotating holidays.

Qualifications:

• Preferred Associate's Degree
• Required High School Diploma/GED
• Required Professional/Vocational/Trade Training

Travel is required.

Equal Opportunity Employer

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.