Teller

Job Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Teller, you provide excellent client service in-person by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs, including identifying and resolving client servicing issues. Tellers, through conversations with clients, listen to uncover financial needs and transition clients to a banker for a deeper financial wellness conversation. Responsibilities Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially. Assumes responsibility for the efficient, effective, and accurate performance of teller functions in an in-person branch setting. Proactively work to identify and resolve client servicing issues, escalating as needed. Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker. Assist clients in achieving their financial goals and objectives through the use of financial wellness tools. Attend and participate in in-person morning huddles and end-of-day debriefs. Follow compliance, audit, and security procedures; balance cash drawer within balancing guidelines. Review and maintain knowledge of product guides, fees, and policies to stay current on offerings. Work on Saturdays as directed by management. Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice. Qualifications High School Diploma, GED, or equivalent business experience (required). Experience in a client service role (required). Experience in cash handling (required). General understanding of PC with Windows-based applications and calculator (required). Notary License (preferred). Skills Knowledgeable about the client’s accounts and business with the bank; uses sound judgment with clients and transactions. Strong sales and service skills; presents products and services while proactively educating clients on available access channels (ATM, online, telephone banking). Strong work ethic and high level of integrity. Excellent time management skills. Ability to accurately and securely process cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift. Ensures accuracy in transactions and maintains organized records. Identifies and resolves client servicing issues efficiently. Understands and follows banking regulations and security procedures. Recognizes client financial needs and promotes relevant banking products and services. Detects and prevents fraudulent activities. Collaborates effectively with teammates to ensure smooth operations. Physical Demands Prolonged standing (5-8 hours per day). Frequent use of hands to manipulate/grasp objects. Ability to communicate face-to-face and on the phone with clients. Occasional bending and lifting from floor height; frequent forward reach. Frequent lifting of 1–10 lbs.; occasional lifting up to 30 lbs. Driving Requirements Occasionally operate a motor vehicle with a valid driver's license. Compensation and Benefits This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based on skills, experience, and geographic location. Compensation also includes incentive components such as production, commission, and/or discretionary incentives. Equal Opportunity Employment KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing View email address on click.appcast.io. #J-18808-Ljbffr