Customer Service Representative
The Wittern Group
Description
- Respond to client and vendor inquiries and document in customer database.
- Review sales reports to identify potentially malfunctioning machines and machines that need to be collected.
- Assist in sourcing and qualifying 3rd party service providers.
- Communicate with vendors & clients, documenting and following up with service issues and account placements.
- Communicate service escalations and irregularities with suggest corrective action.
- Maintain database integrity, assuring up-to-date & complete documentation of contacts, properties, machine information and task notes with minimal discrepancies.
- Assist with vendor compliance issues
- Client retention of 95% or greater
- Assure timely resolution and documentation of service calls and account transitions within the parameters established for each account
- Client retention of 95% or greater
- Assure timely resolution and documentation of service calls and account transitions within the parameters established for each account
Vacancy posted 4 days ago
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