Business Analyst - I

Business Analyst

Location: Remote (support EMEA business hours or support APAC business hours)

Duration: 6 months (possible extension)

Logistics:

• Global type of reach - 1 is EMEA (European) hours, other APAC (Australia) hours - trying to get ppl who can deal with customers in Hungary and Italy.
• Looking for someone who can do early business hours (EST or wants to work an early shift) CA hours +9, CA +14
• Reasonable amount of overlap (4-6 hours of overlap)

Stand out:

• Someone w/ software experience- SAAS, cloud offering, oracle, service now
• Sales experience
• Great communicator – initiating the first call and screen deck
• Presentation materials: Google Slide, Powerpoint
• SF Suite would give a good competitive edge
• Ability to reference policy / process and provide guidance / corrections

Must have skills:

• Detailed record keeping of conversations
• Must be able to follow SOPs and bring improvement suggestions forward

Teachable skills:

• Salesforce
• The OSP Sales Motion

Optional skills:

Business level language fluency for the EMEA position or APAC position

Additional Skills:

Sales Operations, Sales Enablement, Policy / Process, 6 Sigma

Responsibilities:

The Business Analyst collaborates with the Product Owner on requirements, business value scoring and success metrics. The BA drives the requirements gathering process that accurately reflects business needs which includes: risk analysis, as is and to be process documentation, agnostic of a specific technical solution. The BA reviews technical solutions for compliance to business process and objectives. The B+D6A coordinates end to end UAT cycle. The BA develops organizational change management framework; communication, training, and post implementation support. The BA also writes business level (feature group/functional success metrics) acceptance criteria.

As a Business Analyst, you perform the core duties of a BA and typically work with medium to large BU requests that have issues, requests or projects of moderate scope and complexity. You respond to problems, prioritize correctly, systematically gather information, sort through issues, seek input from others, develop accurate conclusions from findings, and make timely decisions to prioritize and adapt to change.

Experience:

• 1-2 years of relevant experience.
• 1-2 years in the following roles: technical support, project management and consulting.

Able to:

• Work proactively on customer issues and resolves them in a timely manner
• Communicate at both the business and technical level (written and verbal)
• Work very comfortably with stakeholders at the department or division level.
• Juggle multiple issues, set expectations and prioritize accordingly
• Research and respond to customer questions
• Navigate complex situations involving multiple parties

Familiar with:

• General Business Processes (Sales, Marketing, Service, Support)
• Business Applications (CRM) and Automation
• Salesforce Core product and features
• Force.