Transportation Manager

Transportation Supervisor

The Transportation Supervisor (TS) is responsible for overseeing and managing transportation operations at a designated location. This includes leading a team of Donation Pickup Drivers, warehouse staff, and dispatchers, ensuring safe and efficient route execution and delivering high-quality service for donors and retail stores. The TS will handle managerial duties such as hiring, training, discipline, and performance evaluations, along with supervising truck maintenance, trailers shipping, route planning, and team communication. This role may require the TS to complete pickup routes as needed while focusing on supervisory responsibilities.

Key Responsibilities

• Ensure fleet vehicles are maintained in excellent working condition, coordinating maintenance as necessary
• Manage a team of Donation Pickup Drivers, dispatchers, warehouse staff, and donation attendants including hiring, training, and evaluating performance.
• Oversee daily transportation operations, ensuring safety, efficiency, and compliance with regulations.
• Plan and optimize driver routes, address on-road challenges, and evaluate route productivity for cost management.
• Conduct regular safety meetings, complete inspections, and maintain adherence to all safety protocols.
• Ensure fleet vehicles are maintained in excellent working condition, coordinating maintenance as necessary.
• Support retail stores by managing donation pickup and delivery schedules as needed.
• Remain engaged with the organization's mission and goals, effectively representing it to donors and the public.
• Attend training sessions and meetings as needed to stay updated on policies and best practices.

Qualifications

• Experience with systems overseeing routing, tracking, and the management of trailers and fleet maintenance, along with a fundamental knowledge of Microsoft Office is preferred
• Valid driver's license
• Clean driving record and ability to pass a motor vehicle records check
• Ability to operate a box truck in a safe and efficient manner
• Knowledge of traffic laws and regulations related to driving a large commercial vehicle
• Ability to work independently
• Flexibility in schedule to accommodate changes in pickup routes or schedules
• High school diploma or GED preferred

Physical Requirements

• Ability to lift up to 70 pounds and carry it for short distances
• Physical stamina to stand, walk, climb, and bend for extended periods of time
• Ability to operate heavy machinery, including box trucks and compactors
• Visual acuity to read road signs, maps, and operating instructions
• Good hand-eye coordination and manual dexterity for operating truck controls and handling bags and boxes
• Strong back and abdominal muscles to maintain proper posture while operating equipment and lifting heavy objects
• Ability to work in all weather conditions, including extreme heat, cold, rain, and snow
• Good hearing to detect warning signals and communicate effectively with coworkers and supervisors
• Must be able to pass a pre-employment health screening and motor vehicles record check

Work Environment

• Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role.
• Noise Level: The work environment is noisy. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role.
• Lighting: The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement for this role.
• Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are a requirement for this role.
• Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.

Language Requirements

Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position entails interactions with customers, donors, and colleagues who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, reading street signs, as well as the ability to communicate verbally and in writing in English, is necessary.

Other Requirements

Dependability: Effective performers demonstrate regular and punctual attendance. They behave consistently and predictably; are reliable and dependable in fulfilling their professional obligations.

Integrity: Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions.

Customer Focus: Effective performers possess a strong customer focus. They demonstrate empathy, active listening, and responsiveness to ensure customer satisfaction, even if they cannot meet the customer's request.

Humility: Effective performers recognize one's own limitations, being open to learning from others, and treating everyone with respect and dignity.

Adaptability: Effective performers are adaptable. They embrace needed change and modify their behavior when appropriate to achieve organizational objectives. They are effective in the face of uncertainty.

Attention To Detail: Effective performers observe details, promptly catch and rectify small mistakes, delivering high-quality, accurate work.

Inclusion: Effective performers create and participate in an inclusive environment. They value and respect diversity, and foster a sense of belonging for all individuals.

Team Player: Effective performers are team oriented. They identify with the larger team and their role within it. They prioritize the collective success of the team over personal achievements.

Informal Communication: Effective performers clearly and articulately convey information to others in casual or informal situations. They understand that communication happens through verbal and nonverbal cues, and are able to interpret body language accurately and use it appropriately.

Resilience: Effective performers are able to recover from mistakes or adjust easily to change. They sustain efforts to do or achieve something despite difficulties, failure, or opposition.

Professionalism: Effective performers conduct themselves in a manner that is consistent with organizational values, policies, and standards. This requires a commitment to integrity, ethical conduct, and respect for diversity, as well as the ability to communicate effectively and collaborate with colleagues, clients, and stakeholders in a professional and courteous manner.