Senior Business Analyst

Job Description

Job Description

Description:

Position Summary

At Conscious Discipline, we believe in creating compassionate cultures that build safety, connection, and problem-solving skills for both children and adults. We are seeking a Senior Business Analyst who embodies these values while bringing clarity, structure, and strategic alignment to our technology ecosystem.

This role blends analytical expertise with cross-functional partnership, supporting all Conscious Discipline teams through thoughtful requirements gathering, systems optimization, and scalable process design.

The right candidate will be both strategically minded and willing to roll up their sleeves—someone who can translate complex business needs into effective technology solutions while also serving as a hands-on backup resource when needed to configure systems, develop reports, support integrations, or directly address business information needs.

Key Responsibilities

• Partner with department leaders to identify technology-enabled improvements that align with organizational strategy and mission impact.
• Lead discovery sessions to document business processes, clarify requirements, and define scalable system solutions.
• Translate business needs into clear functional specifications, user stories, workflows, and system documentation.
• Key measures of success will include system adoption rates, process efficiency improvements, reduction in manual workarounds, data integrity improvements, stakeholder satisfaction, project delivery timelines, and cross-functional alignment.
• Ensure integrity, consistency, and governance of enterprise systems (CRM, eCommerce, LMS, marketing automation, finance, integrations, etc.).
• Own documentation standards for business requirements, system architecture diagrams, data definitions, and workflow processes.
• Identify risks, bottlenecks, and inefficiencies across systems and proactively recommend improvements.
• Collaborate on automation initiatives and system integrations that increase visibility, reduce duplication, and improve scalability.
• Serve as a backup operational resource within IT—willing and able to step in to configure workflows, build dashboards and reports, manage user permissions, support system administration tasks, or resolve business-critical information gaps when capacity requires.
• Support vendor evaluation, implementation efforts, and system enhancement initiatives.
• Lead or support user acceptance testing (UAT), training documentation, and change management efforts.
• Contribute to IT governance processes, ensuring alignment between technology investments and organizational priorities.
• Support a culture of accountability and continuous improvement through structured analysis and collaborative problem-solving.
• Ensure systems and processes uphold the mission and values of Conscious Discipline by promoting clarity, integrity, and collaboration.

Requirements:

Where You Shine

• Experience: At least 7 years’ experience in business analysis, systems analysis, IT operations, or enterprise systems roles. 
• Analytical Skills: Strong systems-thinking and problem-solving skills with the ability to understand both high-level strategy and detailed technical workflows. Comfortable navigating complex system landscapes. Working knowledge and/or interest in AI-enabled tools and automation platforms.
• Technical Depth & Hands-On Capability: Demonstrated ability to move from strategy to execution. Comfortable configuring CRM fields and workflows, building dashboards, writing basic SQL queries, supporting integrations, and troubleshooting system or reporting issues when needed. 
• Tools: Preferred experience with Ecommerce (e.g. Shopify), CRM platforms (e.g., Zoho, HubSpot, Salesforce or similar), ERP/finance systems, project management tools, and\or documentation platforms. Familiarity with BI tools (e.g., Tableau, Looker Studio or similar) and working knowledge of SQL preferred.
• Process & Systems Design: Experience building scalable workflows, defining data governance standards, supporting system integrations (CRM + marketing + finance + LMS), and designing reporting structures that drive operational clarity.
• Collaboration: Skilled at partnering across technical and non-technical teams, balancing structure with relational awareness. Able to navigate competing priorities with professionalism and empathy.
• Communication: Clear and thoughtful communicator who can translate business challenges into technical requirements and technical solutions into business value. Comfortable facilitating cross-functional discussions and executive presentations.
• Mindset: Curious, solutions-oriented, and committed to reflective practices that support growth, learning, and resilience.
• Education: Bachelor’s degree in Information Systems, Business, Computer Science, or equivalent experience preferred. Relevant certifications (CBAP, PMI-PBA, Agile, etc.) are a plus.