Customer Service Associate

ROLE AND RESPONSIBILITIES The Customer Service Associate is Responsible for the proper, efficient, and safe operation of his or her shift, in such a manner as to ensure contributing to the increased profitability of the store. Primary responsibilities include, but are not limited to, the following: Observe work schedule as posted unless a change is approved by Store Manager. Adheres to all City, County, State and Federal laws. Operates shift within company guidelines to achieve sales and profits and maintain standards. Performs all duties in a safe, reliable manner. Completes an incident report for all employee/customer accidents or property damage on the premises. Completes shift change checklist according to guidelines. Records information as warranted in the store communication log. Stays familiar with company manuals, bulletins, and other communications. Advises Stores Manager of any situations having an adverse effect on store operating performance. Prepares a shift change report at the completion of shift in accordance with company guidelines. Properly records all hours worked and signs a timecard verifying all hours worked. Assures proper sale and accounting of all merchandise purchased during shift. Gives all customers prompt and courteous service. Maintains personal appearance according to guidelines in Employee Handbook. Wears company uniform and name badge while on duty. Greet all customers with a smile and friendly acknowledgment. Rings merchandise promptly, counts back change, offers receipt. Assists customers who need help. Reminds customers of specials, when appropriate. Expresses appreciation to all customers. Handles customer complaints according to company guidelines. Responsible for controlling cash and inventory on their shift according to company guidelines. Always protects company assets. Bring to the attention of the Store Manager any damaged or spoiled merchandise discovered on their shift. Keeps coolers, store shelves and displays fully stocked and always fronted. Ensures the fast‑food area is clean and supplies are always fully stocked. Keeps check‑out counter clean and free of clutter. Uses correct pricing for all merchandise. Always keeps store/floor clean. Checks all refrigeration units for proper temperature. Cleans windows; doors; floors; shelves; counters; and gas pumps and checks pumps and hoses for leakage, as necessary. Contacts service department in the absence of store manager for any problem listed on the “after hours” maintenance list. Ensures that the standards of all operations within the store are met, including additional training that is required. Investigates and resolves food quality and service complaints. Ensures food quality and safety standards are met through proper equipment cleaning, hygienic practices, and safe handling of food. Follows established procedures for storing, preparing, cooking, displaying, serving and accounting for product during their shift. QUALIFICATIONS AND EDUCATION REQUIREMENTS Retail sales preferred. Excellent organizational, time management, and multitasking skills Superior customer service skills Basic math skills sufficient to complete orders, calculate inventory, and manage cash registers PHYSICAL REQUIREMENTS Remaining in a stationary position, often standing for prolonged periods. Must be able to lift and carry objects weighing up to 25 pounds, carrying cases of milk, soda, beer and juice, etc. in a safe manner. Squat, bend at waist, twist, grasp, reach and manipulate objects from ground to overhead to stock shelves. Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Repeating motions that may include the wrists, hands and/or fingers. Ascending or descending stairs. Utilize step ladder to clean windows and retrieve materials. Sweep and mop floors, dust shelving and lift and carry trash bags to outside bins. Sweep parking lot and clean outside grounds and equipment. Enter and work in a cooler at a cold temperature as needed. Utilize a hand truck, flat cart, mop, broom. Handle and use cleaning products and solvents. The duties and responsibilities listed are comprehensive but not all-inclusive. It is expected to complete all other duties as assigned. #J-18808-Ljbffr