Recovery Representative

Recovery Representative

Join our vibrant community of dedicated faculty and staff who work to create a transformative educational experience rooted in faith, reason, and justice.

Eastern University is a nationally-recognized Christian university enrolling approximately 9,000 students in a wide array of undergraduate, graduate, professional, and seminary programs. The university's main campus is located in St. Davids, PA, with many programs also offered online. Eastern's core values of Faith, Reason, and Justice are woven into all of its educational offerings. Through dynamic programs, a vibrant campus community, and meaningful service learning opportunities, Eastern University is committed to providing students with transformative, accessible, and affordable education.

Position Description

The Recovery Representative's primary responsibilities will be to respectfully recover past due and delinquent consumer accounts. As a recovery representative, you will research, investigate, analyze and use negotiation methodologies, maintaining trustful customer relationships and ensuring timely payments toward recovery goals for both inactive and active accounts.

Position Responsibilities

Use system(s) resources to identify, review, assign and contact consumers that have past due and/or delinquent account balances using all points of contact.

Counsel students who are in University collections on payments, arrangements and Private Alternative Loan options.

Assist student accounts staff with any issues related to in-house collections and outside collections vendors, while maintaining accurate and timely reports regarding collections.

Execute in-house collections communication processes, including printing of collections letters, sending emails, payment arrangement letters/contracts and outbound calls.

Provides quarterly reports and updates to the Director of Student Accounts.

Serves as a point of contact for collection company inquiries, and meet with collections representatives/vendors as necessary.

Assist with department incoming calls, email and other special projects/responsibilities as directed by management.

Maintain a pleasant demeanor and offers excellent customer service in a sometimes-high pressure environment.

Embody values of compassion, integrity, justice and respect, synergistically achieving the department and university's common mission.

Qualifications

This is an entry-level position that prefers a Bachelor's Degree in an appropriate field with 0-2 years of experience in higher education, customer service and contact center. Attention to detail, with an eye for problem solving and have the ability to work both in workgroups and independently, and sensitivity to matters of confidentiality are required. Excellent written and oral communication skills are essential, to effectively interact with current and prospective students, parents, and college personnel. It is essential that the incumbent exhibits an understanding of, and support for, the University's Christian mission. The person in this position must be available, when required, to attend training, orientations, open houses, and workshops off-site.

About Eastern University

Eastern University is a Christian university of the arts and sciences that integrates faith, reason and justice for students in its undergraduate, graduate, seminary, urban, professional and international programs. Applicants should have a Christian commitment compatible with its mission and be willing to support the mission and vision of the university. The university complies with federal and state guidelines of nondiscrimination in employment; members of protected classes encouraged to apply.

Standard University employees are required to complete the background clearance process. Employment is contingent upon the successful results of an employment background screening. The employment background screening may include but is not limited to your consumer credit history (for positions that work with the university finances or alumni funds only), verification of education and professional credentials, criminal history, driving history, residency, immigration status, performance, references, and other qualities pertinent to your qualifications for the following position.

Youth Clearances are required for positions with direct contact with children and essential personnel positions. Employees working with or around minor age children are required to complete the youth clearance process which includes the following four child protection clearances:

1) Affidavit;

2) FBI Criminal Record Check;

3) Pennsylvania Department of Human Services Child Abuse History Clearance and;

4) Pennsylvania State Police Criminal Record Check.

In accordance with state laws, Act 73 of 2007, Act 153 of 2014, Act 168 (relating to the Child Protective Services Law), school employees of Eastern University who will have "direct contact with children" must complete the background check process prior to employment. Results must be submitted within ten days of receipt.

This description is intended to describe the general level and nature of work performed by the person/people assigned to this position. It is not to be construed as an exhaustive list of duties and responsibilities of the person/people so assigned.

For all positions: Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Eastern University is committed to the principles of equal opportunity as defined under federal and state law, and does not discriminate unlawfully on the basis of race, gender, sexual orientation, color, creed, disability, national/ethnic origin, age, disabled veteran/Vietnam-era, Genetic Information and Nondiscrimination Act (GINA), or veteran status in its admission policy, program, or activities, educational policies, scholarship and loan programs, athletic and other University-administered programs, or employment practices and programs.

Benefits

We offer a complete benefits package to full-time faculty and staff including healthcare coverage, retirement plan contributions, flexible spending and health savings accounts, life insurance, long-term and short-term disability, tuition remission and tuition exchange participation as well as an extensive holiday, summer hours and paid time off leave schedule. Part-time Regular staff who are scheduled 30-36 hours per week over the course of a year, receive a full benefit package based on their part-time scheduled hours. Healthcare coverage is based on the ACA medical coverage guidelines. Affiliate faculty receive a benefit package as outlined with their covenant. Adjunct faculty may be eligible for medical coverage under the ACA after an annual one year lookback review. Part-time staff who are scheduled to work less than 30 hours per week schedule are eligible for employer contribution towards the retirement plan after one year of employment. Eligibility rules apply. Adjunct faculty may make employee deferral contributions towards the retirement plan. Part-Time Graduate Assistant Coaches are eligible for participation in the Tuition Remission Coaches Program. Temporary, Contractors and Seasonal Employees: Individuals in this status are scheduled on an as-needed-basis and are not eligible for participation in the University's benefits programs. Detailed information regarding our benefits program and eligibility is provided once hired or you can contact Human Resources with any questions.