Principal Product Designer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories, wait on hold, wait weeks for a visit, stay in a room designed for waiting, and get surprise bills. In any other consumer industry, this would be unsustainable. Companies delivering such experiences would not survive. In healthcare, patients lack market power and are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. We’ve built the leading healthcare marketplace that makes it easy to find and book in‑person or virtual care across 50 states, 200+ specialties, and 12k insurance plans. By giving patients the ability to see and choose, we give them power and can make healthcare like every other consumer sector, where competition drives quality and price. Your Impact on Our Mission As a Principal Product Designer at Zocdoc, you will shape how patients discover care and how providers deliver it. You will define and drive design direction across large, complex, and ambiguous spaces, influencing product strategy and experience architecture. Your work ensures cohesive, scalable, and aligned experiences across marketplace and provider surfaces. You will help drive the transition to AI‑native product development, defining how design and engineering collaborate in an AI‑driven environment and setting new standards for moving ideas from concept to production. You’ll enjoy this role if you are… Driven to solve high‑impact, ambiguous problems that span multiple user groups and product areas Motivated by shaping not just products, but the systems, patterns, and strategies behind them Energized by operating at both strategic and execution levels, connecting vision to shipped outcomes Deeply curious about how AI is transforming product development and excited to help define what comes next Comfortable leading through influence, aligning teams, and driving clarity across complex, cross‑functional environments Your day to day is… Defining and leading design direction across complex, multi‑team product areas, identifying high‑leverage opportunities and guiding teams toward impactful solutions Partnering with product, engineering, data, and leadership to shape strategy, influence roadmaps, and drive alignment across ambiguous spaces Designing and overseeing cohesive, end‑to‑end experiences across systems, ensuring scalability and consistency across marketplace and provider products Establishing and evolving design systems, frameworks, and patterns that enable high‑quality, extensible solutions across teams Elevating the quality bar through hands‑on work, critique, and mentorship while connecting execution to a broader product and experience vision Driving efficient delivery of high‑impact work, guiding tradeoffs between speed, fidelity, and long‑term scalability Leading the integration of AI‑native workflows, using emerging tools to accelerate concept‑to‑production cycles and define new ways of working You’ll be successful in this role if you have… A proven track record of leading and delivering high‑impact product work across complex, multi‑team problem spaces, with strong product judgment and the ability to influence strategy and direction Exceptional craft, creativity, and taste, consistently producing work that raises the bar and pushes product quality and brand forward Deep systems thinking, with experience designing across journeys and building scalable, reusable frameworks that connect experiences across a multi‑sided ecosystem The ability to operate as a trusted partner to product, engineering, and leadership, driving alignment and clarity in ambiguous environments A strong balance of speed and quality, with a track record of shipping at scale and guiding teams toward effective execution and tradeoffs Experience working closely with engineering and leveraging emerging AI‑native tools and workflows to increase impact and evolve how products are built A history of raising the bar through mentorship, critique, and design leadership Benefits Flexible, hybrid work environment at our convenient San Jose location Unlimited vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter benefits 401(k) with employer‑funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Silicon Valley, CA – Base Salary Range: $170,000–$260,000 USD. Salary ranges are determined through alignment with market data and internal equity. Certain positions are eligible for variable pay and/or equity. Zocdoc is a mission‑driven organization that values diversity and inclusion. We are an equal‑opportunity employer committed to providing a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice #J-18808-Ljbffr Zocdoc