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Call Center Supervisor

$28 per hour

PrideStaff

United States
Remote Call Center Supervisor

Shifts: Vary Training: Monday - Friday, 9:00 AM - 6:00 PM (Remote) Normal: Monday - Friday, 8:00 AM - 8:00 PM (Remote)

Must be available for any 8hr shifts within the 12 hour range, Holidays, and Weekends when business needs arise

Pay Rate: $28/hour Experience: 5 years of experience in a call center supervisor role. For immediate consideration, please apply with your up-to-date resume!

Remote Call Center Supervisor Job Summary: Work collaboratively to lead, coach, and support a team of virtual customer service representatives. Oversee daily call center operations, queue management, and service level agreement (SLA) adherence.

Remote Call Center Supervisor Responsibilities:
  • Direct, mentor, and motivate a team of remote customer service representatives to ensure daily, weekly, and monthly performance goals are met.
  • Manage real-time call queue metrics, agent adherence, and operational adjustments.
  • Complete operational documentation, performance reports, and team metrics tracking.
Remote Call Center Supervisor Skills:
  • Excellent communication skills.
  • Must be computer savvy.
  • Possess strong leadership and coaching skills.
  • Proven ability to manage remote teams and handle escalations.
Remote Call Center Supervisor Requirements:
  • Must have a reliable high-speed internet connection and a dedicated, quiet work environment.
  • Proven minimum of 5 years of experience in a Call Center Supervisor or Team Lead role.
  • Strong technical proficiency with CRM software.
  • Demonstrated ability to lead, motivate, and manage a remote workforce independently.
  • Exceptional organizational, problem-solving, and written/verbal communication skills.

Benefits Of Working With PrideStaff:

  • Medical, Rx, and Wellness Benefits
  • Dental and Vision Plan Options
  • Short-term Disability
  • 401(k) Retirement Plan
  • Holiday Pay

PrideStaff Company Overview: PrideStaff wants you to Succeed! We have dedicated Consultants that provide employment market insights and resources! We offer the support you need along the way. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.

Compensation / Pay Rate (Up to): $28.00 - $28.00 Per Hour

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Vacancy posted 17 hours ago
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