Operations Coordinator

Job Description

Job Description

Operations Coordinator for a Genetics Company expanding into AI, and Wearable Tech

CRI Genetics has spent a decade turning encrypted DNA into readable answers. We have 300+ ancestry, health, and wellness reports used by hundreds of thousands of customers. Now we’re building something bigger.

We’re launching an AI-powered health platform with DNA-integrated smart technology that fuses real-time biometric data with personalized genetic insights. We are seeking an experienced and excited marketer to build and drive the growth engine for this innovation. 

If you want to shape the future of health tech and you're ready for a seat where your strategy actually ships — let's talk. 

Role Description:

• Job Title: Operations Coordinator
• Overview: Operations Coordinator responsible for supporting senior leadership and keeping day-to-day operations running smoothly — from communications, and vendor relationships to maintaining systems, and in-house organization activities.
• Experience: +3 years’ experience as Office Manager, Administrative Assistant, Operations, or relevant positions
• Job Type: Full Time, Hybrid Schedule
• Hourly/Salary (DOE): $25/hr ($52,000) - $40/hr ($83,200) + Vested Company Stock 
• Benefits: Health Benefits 100% Paid by Company, PTO - Sick Time - Holiday Pay, Catered lunches, Company Outings.

Responsibilities:

• Customer service operations — managing day-to-day customer inquiries, resolving issues, and monitoring KPIs across service channels
• Vendor and supplier management — handling vendor communications, contract negotiations and signing, full-cycle procurement, and tracking deliverables, invoices, and POs
• Inventory and supply chain experience — managing shipments, stock levels, and distribution workflows
• CRM and operational platform management — hands-on with tools like Salesforce, Zoho, or similar; optimizing platform usage for tracking, documentation, and reporting
• Employee lifecycle management — supporting full-cycle HR including sourcing, recruiting, onboarding, offboarding, and benefits administration
• Payroll processing — coordinating payroll for company
• Employee records and document management — maintaining organized, up-to-date digital and physical employee documentation
• Office and facilities support — managing office supplies, food, and maintenance needs to keep day-to-day operations running smoothly
• Meeting coordination and prep — preparing agendas, capturing notes, and tracking action items
• Financial and accounting support — assisting with sales tax, bookkeeping, and accounting activities
• Process documentation — building, improving, and implementing SOPs, GMPs, and other operational process documentation
• Strategic operations support — contributing to company-wide operational initiatives and quarterly priorities

Requirements:

• High school diploma or equivalent required; Associate's or Bachelor's is a plus
• Proficiency in Office 365
• Strong written and verbal communication skills
• High attention to detail and accuracy in documentation and data entry
• Strong multitasker who can own day-to-day execution from start to finish with minimal oversight
• Proactive problem-solver who can anticipate needs before being asked
• Comfortable handling confidential and sensitive information with discretion
• HR experience is a plus
• B2B sales experience is a plus

Flexible work from home options available.