AVP, TPA Oversight
James Oliver
Program Claims
Overview
We are seeking a strategic and collaborative insurance professional to join a growing Programs team focused on claims oversight, third-party administrator (TPA) management, and operational excellence. This role offers a unique opportunity to help shape the future direction of a developing programs division while partnering closely with claims leadership across a global carrier to drive performance, accountability, and continuous improvement.
Key Responsibilities
Overview
We are seeking a strategic and collaborative insurance professional to join a growing Programs team focused on claims oversight, third-party administrator (TPA) management, and operational excellence. This role offers a unique opportunity to help shape the future direction of a developing programs division while partnering closely with claims leadership across a global carrier to drive performance, accountability, and continuous improvement.
Key Responsibilities
- Oversee claims program performance across a diverse portfolio of business, including Professional Liability, Government Entities, Construction Defect, General Liability, and Commercial Auto exposures.
- Manage the day-to-day oversight of specialized commercial auto programs, ensuring operational effectiveness and adherence to established standards.
- Partner with claims leadership and business stakeholders to evaluate TPA performance, analyze metrics, identify trends, and implement process improvements.
- Monitor claims operations both internally and externally to identify opportunities for greater efficiency, consistency, and program growth.
- Collaborate across multiple claims divisions to support program management initiatives and drive strategic objectives.
- Contribute to the ongoing development and evolution of the Programs function through process enhancement and operational leadership.
- Experience overseeing Third-Party Administrators (TPAs) within a casualty insurance carrier environment.
- Strong analytical and metrics-driven mindset, including experience auditing performance, identifying gaps, and implementing improvements.
- Project management experience with the ability to drive initiatives from concept through execution.
- Comfortable operating in a role with evolving responsibilities and the opportunity to help define processes and best practices.
- Prior leadership, supervisory, or oversight experience, including people development, vendor management, or operational leadership.
- Excellent communication and collaboration skills with the ability to build relationships across departments and influence stakeholders.
- Self-starter who thrives in a dynamic environment and enjoys solving complex operational challenges.
Vacancy posted 3 days ago
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