Sales Support Coordinator (Hybrid)

Job Title

Administrative Support Specialist

Job Description

Provides a wide range of cross functional support for a State Manager, Sales Rep, and Underwriting teams include but not limited to; administrative and clerical support, customer service, training & education, marketing activities and recordkeeping/reporting. Has solid understanding of functional tasks. Assistance may be required from more experienced team members and will vary depending on task complexity. Work may be reviewed for new or more complex tasks.

Responsibilities

Administrative/Clerical Support

• Provide a wide variety of administrative and clerical support to Managers, Attorneys and Sales Reps
• Scheduling/Travel arrangements
• Expense reports and invoice processing
• Monitor general voicemail inbox
• May support sales representatives in account servicing as needed

Customer Service

• Assists in customer service functions.
• Acts as the team's resource and subject matter expert to answer questions and resolve issues

Record Keeping & Reporting

• Generates reports and gathers information to help support sales initiatives
• Maintains sales database systems (GAB, Sales Force etc.) to ensure accuracy of orders, pricing, accounts and customer records across all applicable systems

Marketing/Social Media/Event Planning

• May coordinate the workflow of marketing-related requests
• Manages marketing requests and distributes marketing materials such as flyers and brochures to the team and customer base as needed.
• Coordinates venues and vendors for tradeshows and company events

Training & Education

• Responsible for providing event follow up communication as needed to clients and staff
• Delivers training to internal and/or external audiences on processes, services, products, computer applications, operating systems, programming and end-user training. May include onboarding training and soft skills training
• Coordinates and executes educational and training events. Assists in resourcing and logistics
• Other duties as assigned

Qualifications

High School diploma or equivalent

• 1-3 years of experience
• Working knowledge of fundamental concepts, practices and procedures of the sales department/field
• Familiarity with sales database systems or software such as Salesforce
• Good listening, verbal and written communication skills
• Good customer service skills
• Establishes effective working relationships at the work group level
• Good organizational skills with the ability to multi-task, prioritize and follow up
• Proficient in Microsoft Word, Excel and PowerPoint

Pay Range: $18.46 - $24.63 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Benefits

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.