Banquet Captain - Jazzboline Restaurant and Bar

Job Description

Job Description

Jazzboline Restaurant & Bar – Amherst, NYInventive. Entertaining. Wholesome.At Jazzboline Restaurant & Bar, hospitality is served with a little magic, a lot of skill, and plenty of personality.Our banquet and event team brings that same spirit to every celebration, meeting, and special event. From the first room inspection to the final guest departure, thoughtful coordination and exceptional service make all the difference.As a Banquet Captain, you'll help lead banquet service during catered events, direct the service team, coordinate closely with culinary and support departments, and serve as a key point of contact for event hosts.We're looking for someone who is organized, confident leading a team, attentive to the details of a Banquet Event Order, and passionate about delivering seamless guest experiences.Why Jazzboline?Jazzboline brings together inventive food, vibrant hospitality, and memorable experiences in a setting where flair never has to mean formality.Every banquet is different. A successful event requires preparation, communication, teamwork, and someone who can confidently guide the flow of service from beginning to end.As a Banquet Captain, you'll be an important connection between our banquet servers, culinary team, event host, and banquet leadership.Great banquet service isn't just about following a timeline. It's about anticipating needs, communicating clearly, and making sure every detail comes together for the guest.We're Looking for Someone Who:Takes pride in creating polished, well-executed eventsCan read and understand Banquet Event Orders (BEOs) and translate them into a successful event setup and service planIs comfortable leading pre-shifts, assigning responsibilities, and directing banquet servers during eventsCommunicates clearly and professionally with guests, event hosts, culinary teams, and fellow employeesCan manage multiple priorities while maintaining attention to detailUses good judgment when responding to guest concerns or changes during an eventUnderstands proper banquet service, room setup, clearing, buffet, beverage, and money-handling proceduresIs comfortable taking ownership of an event from setup through closeoutMaintains a friendly, service-oriented demeanor even in fast-paced situationsIs flexible and able to work varying schedules based on banquet and event needsWhat You'll DoAs a Banquet Captain, you'll direct banquet staff during catered functions and oversee events from setup through completion, ensuring service is organized, accurate, and consistent with the BEO and established standards.Responsibilities include:Attend BEO meetings when the Banquet Manager is unavailableRead and understand BEOs and ensure event rooms are set according to specificationsComplete a quality inspection of event spaces before functions beginOversee events from start to finish and ensure food and beverage items are presented and served correctlyMonitor special requests and instructions outlined on the BEOSet a sample table and demonstrate proper table serviceCoordinate table assignments, buffet lines, coffee breaks, and the overall order and flow of serviceConduct effective pre-shift meetings, assign side duties, and direct banquet servers throughout the eventCommunicate directly with culinary teams during service to support timely and accurate guest serviceIntroduce yourself to the event host or group leader and serve as a primary point of contact during the functionRespond to guest questions, complaints, or concerns professionally and promptlyPrepare and submit required event paperwork, including consumption reports, pre-shift summaries, end-of-day summaries, inventory, and other documentation needed for accurate billingImmediately communicate food or beverage quality concerns to banquet managementMaintain clean and organized service stations and ensure proper in-room clearing and breakdown proceduresFollow guest-check and money-handling procedures for a-la-carte and beverage ordersComplete assigned side work and Banquet Critiques at the end of each shiftPost and close banquet checks as neededAssist the Banquet Manager with the weekly schedule and complete scheduling responsibilities when the Banquet Manager is unavailableKnow the menu for each function and be able to explain major ingredients and preparation methodsUse suggestive-selling techniques when appropriatePerform other duties and responsibilities as assignedThe Ideal Candidate Is:Experienced in hotel banquet food and beverage service, with at least two years of related experienceComfortable providing direction and oversight to banquet service teams during eventsAble to read and clearly communicate event instructions and BEO detailsCustomer-service focused and confident interacting directly with event hosts and guestsAble to communicate effectively with banquet leadership, culinary teams, coworkers, and guestsAble to work efficiently in narrow event spaces and maneuver between seated guestsHigh school graduate or equivalentDependable, organized, flexible, and able to remain composed during busy eventsScheduleFlexible schedule based on banquet and event needsScheduled days and times may vary based on business needsPhysical RequirementsThis is an active banquet-service position that requires continuous standing and regular movement throughout event spaces.Standing/Mobility: Continuous standing during guest functions and the ability to maneuver through narrow areas and between seated guestsLifting/Carrying: Ability to lift and carry trays, dish racks, glass racks, and other items generally weighing 20–40 lbs.; some duties may require carrying up to 50 lbs.Pushing/Pulling: Ability to move carts, Queen Marys, hot boxes, portable bars, and similar banquet equipment weighing approximately 50–100 lbs.Bending: Ability to bend to access lower-level cabinets and lift trays or suppliesStairs: Ability to climb approximately 12 steps as required during the shiftEquipment: Ability to operate coffee machines, ice machines, refrigerators, vacuum cleaners, and standard banquet-service equipmentWork Environment: Indoor event and restaurant environment for the duration of the shiftFootwear: Slip-resistant footwear required throughout the scheduled shiftWhy You'll Love Working HereAt Jazzboline, you'll be more than the person keeping an event on schedule.You'll help set the tone for the service team, build confidence with our event hosts, solve problems in the moment, and make sure celebrations and gatherings feel effortless to our guests.If you're someone who enjoys leading service, thrives in a fast-paced event environment, and takes pride in creating memorable guest experiences, we'd love to meet you.Apply TodayJoin the Jazzboline team and help us create memorable events - one thoughtful detail, one well-led service, and one exceptional guest experience at a time.